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Data Analyst
2 tygodni temu
Optional, ITIL
Operating system, Windows
About the project, Industry:
IT Consulting (ServiceNow Performance Analytics), Office location: Cracow, Remote work: 100% remote from Poland, Budget: b2b 1000 – 1160 PLN/day net, Project length: long-term, Only candidates with citizenship in the European Union and residence in Poland
Your responsibilities, Identify, evaluate, and implement external services and tools to support data validation and cleansing, produce and track key performance indicators, Develop and support reporting processes, Build Performance Analytics (PA) Dashboards in ServiceNow, Collaborate with stakeholders to define, document, and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities, Conduct in-depth analysis of service performance data to identify patterns, areas of improvement, and potential risks, Recommend and implement strategies to enhance service quality, Maintain accurate and up-to-date documentation of SLAs, KPIs, and related processes, Work with cross-functional teams, including IT, operations, and business units, to align SLAs with organizational objectives and ensure that service levels meet business needs, Identify opportunities for process improvements and efficiencies in service level management, Implement best practices and industry standards to optimize service delivery
5+ YoE in Data Analysis, Data Visualization and Data Quality Management, 4+ YoE with ServiceNow Performance Analytics and Service Level Management, Hands-on experience in Service Level Management, Reporting and Performance Analytics, Strong analytical and problem-solving skills, Knowledge of ITIL framework and best practices, Experience in service management tools and technologies, Detail-oriented with a focus on delivering high-quality service, Excellent communication and interpersonal abilities, English at least B2
This is how we work, in house
Development opportunities we offer, external training, intracompany training, mentoring, substantive support from technological leaders, technical knowledge exchange within the company
What we offer, Unique opportunity to join an international team, Private medical care with dental care (covering 70% of costs) + rehabilitation package.
Family package option possible, Multisport card (also for an accompanying person), Life insuranceBenefits, sharing the costs of sports activities, private medical care, life insurance, remote work opportunities, flexible working time, integration events, dental care, no dress code
Recruitment stages, Phone call with the recruiter (about 25 mins), 1x Online meeting (1h)
Cyclad, In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future.
Currently, we're seeking an experienced Data Analyst with knowledge of ServiceNow Performance Analytics to identify, evaluate, and implement external services and tools to support data validation and cleansing and produce and track key performance indicators.
This is how we work,-
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