Customer Service Agent with German

2 tygodni temu


Opole, Opole Voivodeship, Polska Capita Pełny etat

Position: Customer Support Specialist

Company: Capita

Description:

  • Providing customer support via chat and email
  • Handling inbound calls from customers
  • Processing internet provider operator changes
  • Discussing changes with customers and updating systems accordingly
  • Updating internal systems

Requirements:

  • Proficiency in German at C1 level or higher
  • Excellent organizational and communication skills
  • High level of personal culture and customer orientation
  • Readiness for remote work
  • Availability to work in shifts (Mon-Sat 7:00-22:00, Sun 8:00-20:00)
  • Familiarity with Microsoft Office

Preferred:

  • Prior customer service experience
  • Basic knowledge of English

What We Offer:

  • Psychological support program for you and your loved ones
  • Attractive financial offer with performance bonus
  • Additional day off for volunteering
  • Hybrid work model
  • Access to diverse employee groups and mentoring programs
  • Possibility to join internal training team
  • Luxmed medical package and additional Generali insurance
  • Multisport Plus/Classic card or Multicafeteria system
  • Great work atmosphere and 30-minute break included in working hours

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