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Senior Workplace Experience Specialist

3 miesięcy temu

Kraków, Lesser Poland Zendesk, Inc. Pełny etat

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Job Description

Zendesk is a rapidly growing company with an amazing product and exceptional employees. We're looking for a dynamic Senior Workplace Experience Specialist to join EMEA team and be based in our Krakow office.

Zendesk Workplace Experience

As a member of the Zendesk Workplace Experience team, you'll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy (and sometimes hectic) workplace environment. Above all, you lead with "yes" and love helping others. Until you've solved a problem, you're not satisfied. You will naturally be the go-to person in the workplace for anything and everything. You're a great communicator and don't shy away when the office needs someone to take the lead. You thrive under pressure and you don't mind getting stuck in to lend a helping hand.

Primary Responsibilities:
  • Overlook onsite workplace operations
  • Provide exemplary customer service to employees
  • Manage the ticketing system & office help center, providing a high level of customer satisfaction
  • Escalation point for normal work tickets
  • Management of vendor supply chain for services such as cleaning, security, maintenance
  • Partnering in the procurement process and leading performance management through meetings and ongoing communication
  • Responsibility for the workplace operational budget for your office
  • Implementing a system of regular walk-throughs and audits of office incl. Workplace audit, Health & Safety audit
  • Lead internal communications on up-to-date building events, maintenance, safety and other issues
  • Partnering with internal teams & external vendors to deliver all in-office events for employees incl. Wellness events
  • Record office-related expenses, through Coupa and Expensify
  • Overseeing all planned and reactive maintenance e.g. HVAC, security systems, lighting, emergency lighting, life safety systems etc.
  • Responsible for F&B and office supplies budget management
  • Manage the courier account
  • Develop and update Standard Operating Procedures
  • Maintain up to date office seating plans
  • Coordinates larger projects, such as furniture reconfigurations and/or moves
  • Perform other duties and special projects as requested
Requirements
  • Minimum of 4 years' experience in a fast-paced lead/management Workplace role in a tech environment
  • Knowledge base of HVAC systems essential
  • Ability to consistently deliver a high level of customer service
  • Strong communication skills across employees at all levels within the organization
  • Demonstrated ability to handle multiple tasks with little or no supervision but know when to escalate and collaborate
  • A sense of humour and ability to strike up a conversation with anyone
  • Proven problem-solving skills
  • Positive attitude; grace under pressure
  • Accurate, organized record-keeping
  • Punctual and accountable
  • Ability to quickly adapt to new software & IT systems
Preferred
  • Experience with office moves/projects of over 100 people
  • Experience with working with remote team mates
  • Experience with office build-out projects
  • Experience with Envoy, or similar office management software tool
  • Experience with global security systems, such as S2, Lenel, Software House, etc.
  • Native Polish and Fluent English (C1 or C2)

#LI-BP1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.


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