Senior Security Compliance Analyst

2 tygodni temu

Kraków, Lesser Poland Zendesk Pełny etat

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

The Security Compliance Team at Zendesk supports the business by maturing, growing, and maintaining its compliance with security and privacy certifications for its products. Its mission is to strengthen Zendesk's security posture and empower our business partners to incorporate security when designing and implementing processes and controls.

The team is seeking an experienced Senior Security Compliance Analyst with a strong compliance background and experience understanding various gaps and risks with using cloud technologies. The ideal candidate will have a self-starter work ethic, the ability to build strong cross-functionality relationships across multiple time zones, and an aptitude for learning new terminology and technologies quickly. The candidate should also have experience evaluating the design of security controls and assessing control operating efficiency.

What you get to do every single day:
  • Improve the maturity of Zendesk's Security Compliance program by identifying and articulating risks, and designing effective controls to mitigate them
  • Plan and perform internal assessments to validate control design and efficiency
  • Assist the Security team in identifying gaps and new risks when building security into new features and products
  • Consult and align with key control owners including the wider Security department and Engineering teams to cultivate positive relationships
What you bring to the role:
  • Minimum of 4 years experience in IT audit, information security, risk management, compliance or other related fields.
  • Knowledge of current risks, trends, security frameworks and regulatory obligations, including SOC 2 and ISO 27001
  • An understanding of various technologies from cloud providers, including AWS, GCP, and Azure, etc.
  • Good technical understanding of cloud security and controls, including those related to endpoint, database, network and application security
  • Ability to understand business and technical requirements, collect and summarise key points, and communicate them at levels appropriate to your audience to ensure constant alignment
  • Ability to collaborate with geographically distributed teams across multiple technical areas
  • Excellent written and verbal communication skills, with good social skills and tact in all interactions to influence clear decision-making
  • Self starter and intrinsically motivated with a history of successful project execution
  • Flexibility to handle various tasks concurrently with acute attention to detail
  • A positive attitude and sense of humour; a desire to learn quickly in a dynamic environment and grow with the team
Nice to haves:
  • Experience in a large consulting / audit firm or internal audit department
  • Security certifications such as CISA, CISM, CISSP, AWS Certified Security / Cloud Practitioner or similar
  • Familiar with compliance frameworks: ISO 27701, PCI-DSS, HIPAA and FedRAMP

#LI-LW1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The Poland annualized base salary range for this position is zł160,000.00-zł240, Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

Zendesk crée des logiciels pour de meilleures relations avec les clients. Nous donnons aux organisations le pouvoir d'améliorer l'engagement envers leurs clients et de mieux les comprendre. Les produits de Zendesk sont faciles à utiliser et à implémenter. Ils donnent à nos clients la souplesse d'agir rapidement, la possibilité de se concentrer sur l'innovation et de suivre la croissance de l'entreprise.

Plus de clients payants utilisent les produits Zendesk dans plus de 150 pays et territoires. Situé à San Francisco, Zendesk est actif aux États-Unis, en Europe, en Asie, en Australie, et en Amérique du Sud.

Vous êtes curieux à propos de notre implication dans la communauté? Découvrez la fondation Zendesk Neighbor Foundation pour en apprendre plus et comprendre notre contribution dans nos communautés.

Zendesk est un employeur promouvant l'égalité des chances d'emploi et nous sommes fiers de nos efforts continus pour favoriser la diversité globale, l'équité et l'inclusion en milieu de travail. Les décisions d'embauche sont prises selon des critères professionnels sans égards à la race, l'origine ethnique, la couleur, la religion, le genre, l'orientation sexuelle, l'identité de genre, le statut d'état civil, l'âge, l'information génétique, le pays d'origine, les handicaps, le statut de militaire ou de vétéran ou d'autres classifications protégées par la loi applicable.

En soumettant votre application, vous acceptez que Zendesk puisse collecter vos données personnelles pour le recrutement, la planification mondiale de l'organisation et des usages connexes. L'Avis de confidentialité du Candidat Zendesk explique quelles informations personnelles Zendesk peut traiter, où Zendesk peut traiter ces informations personnelles, ses raisons pour traiter ces informations personnelles et les droits que vous pouvez exercer quant à l'utilisation de Zendesk de vos informations personnelles.

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