Tech Support Entry Level
2 tygodni temu
InPost Group is a cutting-edge European organization specializing in out of home deliveries, transforming the way packages reach customers. Operating in multiple countries, our network of advanced lockers offers customers a quick, convenient, and secure delivery experience. InPost Group, a publicly traded company, boasts a market capitalization of approximately $5 billion as of March 2023. With a global workforce exceeding 10,000 individuals, InPost Group stands out as a key player in out of home delivery services in Europe, dedicated to delivering sustainable and effective logistics solutions to meet today's ever-changing customer demands.
Envision yourself taking on challenges directly, seamlessly interacting with users, and exploring the intricate realm of network and mobile issues. Amid critical incidents, you will be at the forefront of action, collaborating closely with a dynamic incident management team. Guided by empathy, you will ensure seamless resolutions and cultivate strong relationships with those you support. Yet, this role signifies more than just resolving issues; it serves as a gateway to infinite opportunities. Picture the excitement of advancing to Level 2 roles, where you will become proficient in incident management and spearhead efforts to prevent future disruptions. Day by day, you will hone your skills, paving the way for greater responsibilities and elevated positions within the organization.
Job ResponsibilitiesYour duties include:
- Triage and prioritize support tickets and calls based on priority and impact
- Offering solutions or escalating tickets to specialized teams
- Maintaining detailed records of support requests, troubleshooting procedures, and resolutions in a ticketing system
- Managing User Access, establishing and overseeing user accounts in internal systems
- Contributing to and upkeeping knowledge base articles
- First point of contact during critical incidents
- Performing log analysis to pinpoint incident causes
- Providing IT hotline support
- Experience in the IT sector
- Familiarity with Active Directory / Azure Active Directory systems
- Proficiency in PM systems (e.g., Jira)
- Knowledge of IT service management methodologies (e.g., ITIL)
- 1-2 years of experience in a comparable role
- Strong communication skills (verbal and written) in Polish and English
Why Choose InPost Group?
- Opportunity to operate in a diverse, international, and cross-functional setting, collaborating with top professionals
- Rewarding careers with various employee benefits and a focus on offering training opportunities for personal growth
- Engagement in technology oversight and decision-making processes
- Our software impacts millions of users, significantly enhancing their lives
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