Business Renewals Support Specialist

2 tygodni temu

Warszawa, Mazovia, Polska IFS Pełny etat
Job Description

Summary

The business renewals support specialist works with the regional teams to drive customer retention and growth. Key duties include providing data inputs and analysis to the sales teams to ensure timeous renewal of contracts following best practices.

Essential Duties and Accountabilities

Responsibilities include, but are not limited to:

Business Partnering:

  • Act as trusted business partner to regional install base management by providing renewals analysis and preparation of data packs as inputs to the renewals process.
  • Understand the entire renewals process and work with the sales and customer success teams to monitor and improve customer renewals.

Commercial business analysis

  • Sourcing and collation of information and analysis of data to facilitate better contract renewals.
  • Engage with various stakeholders to provide a complete view for the customer renewal.
  • Assisting with regular report preparation as requested

CRM solution management

  • Ensure business opportunities exist for all renewals well in advance.
  • Ongoing feedback to enhance business value for Sales from CRM to improve the renewals process.

Data Preparation

  • Provide necessary foundation inputs for the renewing contract base (current installation GPL with indicated discount structure, order forms, contract asset values etc,)
  • Ensure renewal preparation phase is commenced well in advance to provide the sales team with enough time to action insights to drive incremental value to customer and IFS.
  • Combine consumption reports and disseminate exception reports to the regional teams for action.
  • Work with compliance team to ensure self-declaration process completion as input into the renewals.

Reporting and Management

  • Monitor and track renewals through the renewals process and advise on attainment of business metrics (renewal rates, in-contract renewals, churn etc).
  • Engage with the regional renewals teams to ensure adherence to corporate renewal guidelines.
  • Proactively advise the regional teams on ACV outlook and attainment.
Qualifications

Overall Required Competence

  • Good data analysis and presentation of key insights to enable and accelerate the sales process.
  • Good presentation skills. Ability to interact with internal team and provide assets to the sales team for reuse in their sales process.
  • High attention to detail and completing tasks quickly and methodically.
  • Ability to work under sustained timeline pressures.
  • Ability to assimilate complex data into business information.
  • Strong communication skills to work with a wide range of stakeholders globally

Required Education & Experience

Essential:

  • Proven History in a business operations/ sales operations or related business support role, knowledge of an international matrix-style organization with virtual working environment
  • University educated or comparable professional experience.
  • Professional fluency in English (written and spoken). Additional languages an advantage
  • Good understanding of information technology, data structuring and analytics trends concepts and developments, with an interest in learning more

Desirable:

  • Proficiency in Power BI or equivalent reporting tools
  • Good excel skills

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