Junior Operations Representative

We are a leading company globally, providing innovative products in the sports industry, aiming to assist sports enthusiasts, media, and betting organizations to achieve their objectives through top-quality sports data.

We craft all our products internally, focusing solely on sports-related features. Our services include in-play live visualizations, sports statistics widgets, and raw data via SportsAPI. We utilize cutting-edge technologies and best practices in software development to create these features.

We are in search of a customer-centric individual to join us as a Platform Operations Representative. As the first point of contact for our clients, you will provide exceptional customer support, handling sports data-related tickets. If you possess a passion for sports, problem-solving skills, and high motivation, become a key member of our platform operations team.

• Resolve customer queries and ensure satisfaction with our sports data services.
• Enhance our sports data software with up-to-date, accurate information.
• Keep customers informed and gather details to resolve their queries.
• Utilize customer feedback for product enhancement.
• Stay abreast of sports data trends and adapt to new support tools.

• Passion for sports and understanding of sports data.
• Strong problem-solving abilities and technical troubleshooting skills.
• Capable of working in a fast-paced environment and handling multiple customer queries concurrently.
• Willingness to learn and tackle new challenges.
• Excellent verbal and written communication skills.
• Organizational skills with attention to detail.
• Positive attitude and dedication to customer satisfaction.
• Ability to work flexible hours, including nights, weekends, and holidays.

• Prior experience in customer support, operations, or trading within a B2B sports betting provider.
• Familiarity with ticketing systems like Freshdesk or Jira, as well as CRM tools.

TEAM & WORK ENVIRONMENT:

• Annual performance bonus
• Private medical care
• Life insurance
• Lunch cards
• Sport cards
• Professional training & courses + English language courses
• Integration events, family picnics
• Additional days off for special occasions
• Employee referral program
• Office perks: fruits, coffee, tea, drinks; leisure activities like table football, play station, darts, board games
• Welcome pack
• All necessary equipment provided

Join us through a simple 3-step journey:

• Screening – video call with a Senior Talent Acquisition Specialist (30 min. in Polish)
• Technical interview – video call with Team Lead (45 min. in English)
• Managerial interview – video call with Hiring Manager (30 min. in English)