Digital Customer Collaboration Expert

2 tygodni temu

Częstochowa, Silesia, Polska ZF Friedrichshafen AG Pełny etat

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary

Digital Customer Collaboration Expert & CuDo Officer - Sales

Country/Region: PL

Location:

Częstochowa, WP, PL,

We are looking for a new colleague to strengthen our Sales Systems & Processes Team, located in various countries.

Main accountabilities, responsibilities and deliverables on the position of Digital Customer Collaboration Expert & Customer Documentation Officer - Sales:

• Support external electronic customer communication in terms of customer portals & systems (portal management)

• Worldwide support of internal colleagues in handling access to external customer portals/systems

• Coordinate external user access management in customer systems (creating, changing and deactivating access rights of ZF employees)

• Support the initialization of new customer requirements, terms and conditions (e.g. by Customer Account teams, Legal, IT) to ensure IT-, data- & information-security and protect intellectual property

• Routing of incoming relevant customer documents

• Support & track document assessment process and resulting actions

Required skills and experience / main competencies:

• Bachelor's degree with first working experience (ideally in customer support, customer service or portal management)

• Preferred experience: in automotive or similar industry (e.g. machinery, rail, aerospace etc. – big, international companies)

• Strong service orientation and good coordination skills

• Customer-oriented way of thinking and profound communication skills

• Ability to work in an international team & cultural awareness

• Fluent in English; French/Spanish/Italian/German/Polish would be a plus

We offer:

• Stable employment and attractive work conditions

• Possibility of professional development in an international environment

• Benefit package: private medical care, MyBenefit platform, discounts package on goods and services, relocation bonus

• Flexible working hours and possibility of working in a hybrid model - partially remotely

While applying, please attach English version of your resume

Be part of our ZF team as Digital Customer Collaboration Expert & CuDo Officer - Sales and apply now

Contact

Joanna Becher

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF:

Job Segment: Intellectual Property, Information Security, Network, Legal, Technology, Customer Service, Automotive

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