Senior Client Relationship Manager

2 tygodni temu

Wrocław, Województwo dolnośląskie, Polska Sowelo Consulting Pełny etat
Senior Client Relationship Manager (GBS/SSC) - fully remote

Wroclaw, Poland

Full Time

Experienced

Do you enjoy using sales strategies to maintain existing clients and to bring new business?
Would you like to use your financial experience and work on implementation of new technologies?

So please, take a few minutes and read about your potential new job.

Our client is a fast-growing, agile international consulting firm headquartered in the United Kingdom. They've been focusing on optimizing processes, centricity and technology. One of the many areas they are focusing on is to design and implement next generation activities- reformulating operating models, optimising processes and installing automation.

As a Senior Client Relationship Manager, you will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who's able to grasp customer needs and brainstorm ways to fulfill them.

Your tasks will include:

  • Build relationships with key employees within internal customer base
  • Create plans to address clients' business needs
  • Advise clients on creating profitable processes
  • Maintain relationships with clients and build client loyalty to ensure significant sales growth
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Bring in new business and clients
  • Prospect new customers, build and ensure customer loyalty
  • Being the pioneer and expand the existing business and client portfolio
  • Maintain relationships with clients and build client loyalty to ensure significant sales growth
  • Conducting comprehensive market research to gain deep understanding of client's business needs
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers' need
  • Maintain accurate client records on our clients CRM system
  • Keep abreast of best practices and promotional trends
  • Continuously improve through feedback
  • Grow individual accounts and build long term relationships

To be a good fit for the Senior Client Relationship Manager role, you will have:

  • BSc/BA in Business Administration, Marketing or a related field
  • Experience working with GPS/SSC/BPO companies
  • +3 years experience in growing accounts
  • Proven experience in business development and sales
  • Proven track record of meeting and exceeding targets
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude & team player
  • Results oriented & customer service
  • Subject matter product knowledge
  • Building and maintaining client relationships
  • Eye for detail and process

Keys to success:

  • Exceptional written and verbal communication skills
  • Self-initiative and a strong desire to take ownership of the project management function
  • Identify ways in which to grow accounts & propose commercial models that create win-win scenarios
  • Provide solutions for different client related issues
  • Structure, leadership & planning skills
  • Communicates clearly and effectively with clients.
  • Analyse and understand client needs, stated and unstated, and position their services to meet those needs
  • Can analyse situations and view the implications of certain decisions from a critical perspective
  • The ability to establish credibility and trust quickly

Reasons to join:

Permanent contract collaboration and pension scheme.

You will be working fully remote in a stable, multinational company located in UK working with the latest technologies.
You will have the opportunity of self development while working in a flexible schedule while maintaining a healthy work-life balance.

Sounds interesting? Send us your CV by applying on this page.

The provision of personal data by you is fully voluntary and the basis for their processing is your consent. We have prepared some necessary information, you can find in document: "Information regarding the processing of your personal data" . There you will find how your Personal Data is being processed and what your rights are in connection to this.

Sowelo Consulting sp. z o.o. sp. k. is entered in the register of employment agencies under the number: 17107

I hereby confirm that I have read the terms and conditions of processing and storing my personal data, and I agree for this data to be used and processed in accordance with the terms and conditions stated in the document named "Information regarding the processing of your personal data." ) I have also been informed about my right to access and modify my personal data, as well as my right to withdraw my consent to process and store my personal data, and my right to request the removal of my personal data from databases. ** Yes, I do confirm

#J-18808-Ljbffr

  • Client Solution Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Prowly Pełny etat

    Client Solution Manager Wrocław, dolnośląskie Client Solution Manager Wrocław Wrocław, Lower Silesian Voivodeship, Polska Informacje: Lokalizacja: Wrocław Wrocław, Lower Silesian Voivodeship, Polska Dodano: Praca na stanowisku - aktualna Praca Wrocław - Ciekawe oferty pracy w okolicy:WrocławOferty pracy w okolicznych lokalizacjachWrocław: Inne...

  • Vice President, Client Implementations II

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska BNY Mellon Pełny etat

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work...

  • Vice President, Client Implementations II

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Bank of New York Mellon Corporation Pełny etat

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work...

  • Associate, Client Service II

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Bank of New York Mellon Corporation Pełny etat

    Senior Analyst, Client Service for Liquidity & Margin Services offshore team Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or...

  • Vice President, Client Implementations I

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska THE BANK OF NEW YORK MELLON CORPORATION Pełny etat

    Contract Job Title: Vice President, Client Implementations I Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration....

  • Global Senior Project Relationship Specialist

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska MAHLE GmbH Pełny etat

    Select how often (in days) to receive an alert: Create Alert Global Senior Project Relationship Specialist We move the world — together. As an international leading development partner and supplier to the automotive industry, we at MAHLE are passionate about developing innovative solutions for climate-neutral mobility of tomorrow. Our focus is on...

  • Client Service Representative

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Bank of New York Mellon Corporation Pełny etat

    921 open jobs. Use your resume to get matched with the right job. Jobs will be labeled when they're a good or great match Great matches will be shown first in search results Relevant skills and experience will be listed so you know why those jobs are a match or Don't have a resume?By answering a few quick questions, you will discover jobs that meet...

  • Associate, Client Activation II

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska HAYS POLAND Sp. z o.o. Pełny etat

    Associate, Client Activation IIlokalizacja: Wrocław (dolnośląskie)numer referencyjny:forma zatrudnienia: Pełny etatYour new company BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in...

  • Senior Vice President, Fund/Client Accounting Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska BNY Pełny etat

    Contract Job Title: Senior Vice President, Fund/Client Accounting Manager Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or...

  • Senior Vice President, Fund/Client Accounting Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska THE BANK OF NEW YORK MELLON CORPORATION Pełny etat

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work...

  • Vice President, Fund/Client Accounting Manager I

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska THE BANK OF NEW YORK MELLON CORPORATION Pełny etat

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work...

  • Manager, Fund/Client Accounting

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska BNY Mellon Pełny etat

    Contract Job Title: Vice President, Fund/Client Accounting Manager IBring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration....

  • Senior Associate, Client Processing

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska THE BANK OF NEW YORK MELLON CORPORATION Pełny etat

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - % of the world's top banks work...

  • Senior Product Lifecycle Manager @

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Sigma IT Poland Pełny etat

    Senior Product Lifecycle Manager @ Sigma IT Poland Wrocław, Lower Silesian Voivodeship Sigma IT Polandis a division within NEXER GROUP – a custom software development company. In Poland, we started in 2017 and are now 180+ crew with an office in Wrocław, Warsaw, and Cracow. We have the opportunity to work with world-renowned brands from Scandinavia, the...

  • Senior Project Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Arcadis Pełny etat

    As an Arcadian, you already help us deliver world leading sustainable design, engineering, and consultancy solutions for natural and built assets. You are part of our global business comprising 36, people, in over 70 countries, dedicated to improving quality of life.Everyone has an important role to play. With the power of many curious minds, together we can...

  • Vice President, Fund/Client Accounting Manager I

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska BNY Mellon Pełny etat

    Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work...

  • Senior Vice President, Fund/Client Accounting Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska BNY Mellon Pełny etat

    Job Description Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's...

  • Senior Associate, Fund/Client Accounting

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska THE BANK OF NEW YORK MELLON CORPORATION Pełny etat

    Contract Job Title: Senior Associate, Fund/Client Accounting Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration....

  • Investment Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska Citigroup Inc. Pełny etat

    Responsibilities:90% of the time as an Investment Manager Supporting and coaching Relationship Managers (Citigold Wealth Management Advisors). Meetings with Clients with regards to advised products, market situation and Citi's outlook, analysis of clients portfolio, thereby increasing client satisfaction and share of wallet of existing clients and...

  • Senior IT Project Manager

    2 tygodni temu

    Wrocław, Województwo dolnośląskie, Polska KD SSC Sp. Z o.o. Pełny etat

    technologies-expected :JiraConfluenceabout-project :We are currently looking for a Senior IT Project Manager who, together with a team of experienced developers, will help us provide the highest quality solutions for our clients.responsibilities :You will work with an international team of developersAssign tasks within the team, plan the schedule, and...