Onsite IT Support with Polish and English

2 tygodni temu

Warsaw, Polska HCL Poland Pełny etat
Operating system, Windows

Your responsibilities, Local IT Support Engineer is closely working with end users, delivering hands on support related to computers, printers and mobile devices.

Engineer works with incidents finding the solution. Engineer role is also to prepare new equipment and maintain the existing ones. Their duty is to work closely with second- and third-line support engineers escalating and resolving the issues. On daily basis delivers high quality support also to VIP users.

Minimum 4 yrs hands on experience as deskside/Onsite support/local IT engineer, Basic understanding of Audio/Video equipment and conference room setup, Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices, Strong Microsoft Operating System installation(Win 10 & Win 11) and troubleshooting skills, Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.), Strong desktop support knowledge including hardware, software, and networking concepts, Strong skills in Desktops, Workstations, Notebooks and Printers and i-Phones, User account creation for Active Directory, Exchange Mailboxes, Distribution lists, Remote desktop connectivity applications like SMS, Bomgar, Teams, WebEx, and Windows Native tools tool., Troubleshoot and assist end users with mobile device setup, activations and performance issues.

, Strong Customer service skills, Hands on Experience on ITSM tools like Service Now, Excellent communication and conversation skills (Verbal and Written), Good documentation skills, Good working knowledge of MS OFFICE (Including MS Project and Visio), Should have a great customer handling skills, Able to handle unforeseen situations, High level of acceptance
What we offer, Life insurance, Private medical care, MultiSport Card, Subsidy for glasses, Subsidy to language courses, Christmas and holiday bonuses, Clear career path in a growing multinational organization
Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, remote work opportunities, flexible working time, integration events, retirement pension plan, extra social benefits, employee referral program, charity initiatives
Recruitment stages, Application , Shorlisting , Technical & HR Interview, Offer Rollout

Please, read our Candidate Data Privacy:

HCL Poland, HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion., To learn how we can supercharge progress for you, visit

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