Atlassian Tools Expert

2 tygodni temu

Łódź, Łódź Voivodeship, Polska expert pick Pełny etat

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You may not know our name, but you have surely used our innovations and solutions.

Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.

We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.

We serve our clients in 180 countries thanks to our 15,000 employees worldwide.

Purpose

ITSM Atlassian/ DevOps Tools Expert is responsible for implementing and maintaining systems (software and hardware computing infrastructure) supporting IDEMIA's processes and operations.

Process and solutions related to Service Desk must meet the different needs of IDEMIA. Business applications, infrastructure & networking have to be managed in order to ensure the good working of IDEMIA activities.

ITSM Atlassian Tools Expert will join ITSM Tools Teams for a group of different solutions that are addressing a scope of multiple worldwide Business Units.

(S)he will be involved in cross-functional interactions with other IDEMIA global teams accordingly.

Key Missions

Duties and responsibilities:

  • Assist support staff as/when required in order to meet deadlines and IDEMIA Infrastructure support priorities.
  • Implement efficient workflow and automation (scripting)
  • Configure and maintain platforms
  • Participate in the governance of application and infrastructure design, implementation, customization & support
  • Manage new technology integrations into Atlassian systems ( Cloud, SaaS Solutions)
  • Provide input as required on product and system specific functionality, configuration and usage for training and documentation purposes.
  • Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company.
  • Recommend the establishment of modification of current policies and standards where applicable in order to improve the quality of the tools
  • All other duties as requested by Management
Profile & Other Information

Technical knowledge

Must haves:

  • Good knowledge of tools technologies like (Jira Service Management, Confluence, Bitbucket, Artifactory )
  • Comfortable with scripting or programming languages (Groovy scripting , Java, Python, SQL, bash)
  • Comfortable with Nginx, HA PROXY
  • Good Knowledge on infrastructure protocols to gather event data
  • DNS
  • HTTPS
  • SNMP v3
  • SMTP
  • LDAP/AD
  • IMAP/POP3
  • Good basis in ITIL foundational concepts (Incident Management, Change Management)
  • Good understanding of network and system settings

Pluses:

  • Web technologies

Preferred:

  • University degree in the field of computer science, or equivalent experience
  • Minimum 3 years of experience in a similar role

Key relationships:

Internal:

  • Managers
  • Logical security teams
  • Support teams
  • Operations Service Managers
  • Delivery and deployment teams

External:

  • Third party vendors
  • Business partners
  • Logical auditors

Interpersonal skills:

  • The Expert must be curious, autonomous and highly motivated by new information technologies, as the tasks require performing in-depth technical tests with problem and root cause analysis
  • Self-motivated and ability to work independently or with diverse groups around the world
  • Strong analytical skills
  • Communicate effectively and professionally with other third party companies
  • Ability to work and interact effectively in a team environment

By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.

We deliver cutting edge, future proof innovation that reach the highest technological standards. We're well established, and yet still agile. We aren't too big, and we aren't too small. And we're transforming, fast, to stay a leader in a world that's changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

Each of our locations has its own advantages to offer a collaborative and friendly work environment.

IDEMIA. Expect the unexpected. Join the journey of a unique tech company.

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