Project Manager Systems

Bonprix wants to be at the forefront. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do".ABOUT THE PROJECT:

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation

YOUR RESPONSIBILITIES:

• You will manage global projects with system reference (e. g. Introduction of contact response system).
• Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports.
• You will independantly plan your resources and create an international oversight of used systems along our process landscape.
• You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.
• You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.
• CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
• If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

OUR REQUIREMENTS:

• You have successfully completed a study or an apprenticeship with a commercial focus.
• You are experienced to work in an international project environment and to manage major projects.
• Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.
• You have a minimum B2-level English proficiency,
• An entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e. g. , lean, scrum, waterfall, project scorecard, project plan).
• You can make decisions based on business cases.
• You are well experienced and enjoy working in an intercultural team setup.
• You thrive to work in a high-paced, sometimes stressful, and changing environment.
• And you have a strong customer focus.

WHAT WE OFFER:

• Work in an international company.
• Sports card at an attractive price.
• Life insurance on preferential conditions.

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