Support Engineer, Ecosystem

2 tygodni temu

Gdańsk, Pomerania, Polska Atlassian Pełny etat

Do you love helping developers solve challenging technical problems? Do you enjoy working with all types of developers from around the world? In this position, you'll empower a wide range of developers that build for the Atlassian Ecosystem, including some of our Marketplace and Strategic partners.

Our Support Engineer role is a blend of technical and customer-facing engagements, where you provide support for our developer community(via JSD and online dev community)and help them to effectively build and manage new apps and integrations. In this role, you will be working across the Atlassian product suite, for both server and cloud hosting.

In this role, you will be:

... working with Atlassian ecosystem developers and partners, helping them to build apps, customizations and migrate their apps from server to cloud and between different platforms (Connect to Forge)

... the first line of defence in HOT incident management, including looping in relevant product teams and timely communicating the status of investigations to the developer community

... partnering with relevant product and engineering teams internally to get help on the most complex cases

... building monthly top driver reports equipping developer advocates with data insights to influence product teams

On your first day, we'll expect you to have:

At least2+years of experience in technical/ support roles (where developers and/or partners are the end-user) and/or as a system administrator for a large developer community

Exceptional prioritization and organization skills, that allow you to work on multiple customer requests simultaneously

Strong customer handling skills, with the ability to de-escalate difficult situations with customers/developers

Exceptional soft skills, both internal and external communications via email, Slack and video conferencing

Exhibit strong team-oriented interpersonal skills and the ability to work with a wide variety of people and roles effectively

Strong analytical skills, logical decision-making skills, proven ability to tackle problems and grasp new technologies, and the enthusiasm to continually evolve as a technical expert

Strong understanding of the REST APIs and working with webhooks

Basic knowledge of Identity providers (OAuth, JWT, SSO, SAML, LDAP, AD)

Bonus Points

Experience with Atlassian's suite of products

Experience with SQL databases

Experience in testing software applications (Exploratory Testing, Functional Testing etc.)

Don't see an exact role match? No problem Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

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