Purchasing Support SME

2 tygodni temu

Gdańsk, Pomerania, Polska ISS Pełny etat

To our Global Finance Service Centre based in Gdańsk, we are looking for an experienced Purchasing Support Subject Matter Expert who will actively work with Nearshore, Onshore and the UK business to resolve Purchase order issues and provide support and re-education to Key Stakeholders within the newly created Reporting & MD Team. The Reporting Team is the key facilitation and interface between the UK business units and the Nearshore activity to ensure that the FSC works in harmony with the business. They will be the escalation point for Nearshore and the ISS Business to support investigation and resolution of any issues and providing root cause analysis to support best practice going forwards.

The Purchasing Support SME will be responsible for ensuring that all queries are dealt with promptly, providing guidance to end users on policies and processes as well as supporting the Business Units with requisitions and or amending orders.

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

Location: Gdańsk

Language: English

What you'll do:

Responding promptly to queries from the business received via ISS Query Portals, within service level agreements Guiding end users on policies and processes, raising requisitions, resolving invoice holds and making non-procurement payments, in line with ISS PTP policies and processes Directing users to the correct processes, including procurement routes for goods and services and receipting and dispute resolution Taking action to investigate issues, following user guides as directed (e.g. investigate issues and/or release invoice holds) Raising requisitions on behalf of the business where agreement in place Re-opening of soft closed PO's where required for additional invoice/credit processing Amending existing Orders on behalf of the Business where leaver process not followed COUPA User Compliance reporting to drive Prompt Payment Code (PPC) performance Communication to and re-education of business users to drive adherence to policy Timely response to all escalated items with root cause and recommendations to drive best practice Support initiatives to drive greater efficiencies in procurement support processes Work with the Cash & Payments and Purchasing Support Business Partner to deliver continuous improvement and support initiatives to maintain the integrity of the systems Support internal and external audit requests Support the review and maintenance of procedures ensuring version controls are up to date

Who you will work with:

ISS UK&I Finance UK& I Organisation FSC PTP Teams Poland FSC Director FSC Nearshore Team Group PTP Process Owner System Owner

Professional skills you possess:

University Degree in Finance area or Part Qualified Accounting Qualification: ACCA, ACA, CIMA is preferable 2+ years of previous Purchasing/Procurement experience is essential Experience in a similar role within a multi-site business or Finance Shared Service Centre is preferable Experience of Coupa or similar PTP systems desirable Experience of having worked with an offshore environment (desirable) Experience of working within Jira or similar ticketing systems would be advantageous but not essential Forward thinking, with tenacity and good analytical and communication skills Works independently and as part of a team, to tight deadlines Intermediate level of IT skills (incl. Vlookups and Pivot tables)

Personal skills you excel:

Service driven Target focused Flexible approach with a positive attitude

What we offer:

Opportunity for professional development in the finance department The real opportunity for advancement Scandinavian work culture and positive working atmosphere Impact on the development of the office and the growing team Work-life-balance, numerous events, and initiatives for employees Benefits: health care package, multisport, insurance, Christmas bonus Hybrid work and location in the center of Gdańsk

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

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