Desktop Engineer

With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow and create a career path that makes us an organization of opportunities beyond boundaries. Beyond boundaries of region, age, gender, ability and routine. We invite you to be a part of this experience

Location and Work Mode: Bielsko-Biala location, twice a month Krakow/Sosnowiec office.

Type of Employment: We offer full time Contract of Employment (UoP).

Requirements and Responsibilities:

 End User Support Experience

o Three to four (3-4) years' experience providing IT Infrastructure field support which
includes troubleshooting hardware, software, operating system issues and problems and
fixing the issues without impacting / violating the hardware warranty or customer security
compliance requirements.
o Good Customer management skill,
o Good in oral and written communication
o Able to interact and work with customer at different levels.
o Self- Driven and result oriented.
o Really passionate about the work
o Ability to work with deadlines and complete tasks on time.

 Hardware Troubleshooting and Repair
o Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop,
Printers and accessories
o Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform
smart and physical assistance activity under instruction, at sites.
o Ability to lift / move computer equipment weighing up to 50Lbs.
o Conference room A/V equipment assistance & troubleshooting
o Basic VOIP phone configuration & troubleshooting
o Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers,
switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart
Hands' capability

 Operating System & Software
o Skilled in desk side support for Installing & troubleshooting Operating Systems(Win 7/ Win
10 / MAC / Linux)
o Experience with Anti-spyware and Anti-virus software.
o Basic installation and troubleshooting of standard software's / application like Adobe,
browsers
o Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word,
PowerPoint, Teams, Skype, OneDrive)
o Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
o Basic understanding , mail configuration and troubleshooting of Mobile Device
Management system ( Airwatch / Xenmobile / Mobile iron etc),
o Basic understanding on Data backups,
o Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
o Basic configuration & troubleshooting of Apple machines /mobile devices
o Contribution towards creating KB article
o Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines

 Tools & Process
o Knowledge and experience on Service requests and incident management process,
o Preferably with an Associate's Degree in Electronics and CompTIA A+ Certification.
o Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

What we offer:

• Strong flexible benefits package that you can tailor to your own needs and choose Multisport card, shop vouchers and many others – MyBenefit cafeteria
• . Premium insurance for medical services for employee and familiar member - Luxmed
• Life & Disability Insurance for employees and family members- Generali
• Profitable Voluntary Pension Fund
• Social Funds benefits: holiday bonuses, allowance for kindergartens, etc.
• Integration and cultural events for employees
• Reward and recognition program for high performers
• Employee Referral bonuses
• Relocation assistance - Accommodation, travel and other expenses covered
• Friendly and chill atmosphere and company culture
• Reimbursement of expenses to travel to Katowice/Sosnowiec office twice in a month i.e. Car allowance

*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law

Manufacturing Consulting