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Junior GSD Analyst with French

3 miesięcy temu

Warszawa, Mazovia, Polska Mettler-Toledo Pełny etat

Junior GSD Analyst with French at Mettler-Toledo / Pracuj w IT

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  • Junior GSD Analyst with French
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Junior GSD Analyst with French

Lokalizacja:Warszawa

Ogłoszenie Bezpośrednie

Szczegóły oferty:

Your role:

- Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
- Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices.
- Handle IT support phone calls and tickets within SLA defined.
- Log all phone calls in the Service Desk tool (ServiceNow).
- Ensure phone queue SLA are met.
- Take ownership and coordinate with other IT support teams for high priority issues.
- Escalate unresolved tickets to next level support teams.
- Participate in on-call rotation to provide coverage when required.

Must-have requirements:

- Excellent verbal and written communication skills in French and English are a must.
- Knowledge of any additional language, preferably Spanish, Dutch, German would be an asset.
- Advanced ability to gather, monitor and document data.
- Excellent customer service skills.
- Problem - solving abilities.

Additional assets:

- Sound knowledge of IT Service Desk operations: proficiency with ServiceNow is highly desirable.
- Good understanding of computer systems, mobile devices and tech products.
- Knowledge and working experience in PC / Laptop.
- Experience in providing IT support in computer, network and server related areas.
- Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 10, Microsoft Office 365.

We offer:

- Stable employment conditions on the basis of the contract of employment (umowa o pracę).
- Annual bonus.
- Flexible working hours.
- Home office (hybrid).
- Medical care with the dental package.
- Life insurance.
- Sport card/Benefit platform.
- Language courses.
- Possibility to start your career within IT.
- Opportunity to learn and develop your knowledge within technical support.

Aplikuj tutaj:

O nas:

METTLER TOLEDO jest wiodącym producentem i dostawcą wag i precyzyjnych instrumentów analitycznych oraz usług serwisowych do laboratorium i przemysłu. Oferujemy rozwiązania w zakresie ważenia, pomiarów analitycznych oraz kontroli produktów zgodnie z potrzebami biznesowymi klientów, aby pomóc im usprawnić procesy, zwiększyć wydajność, osiągnąć zgodność z normami branżowymi, a także zoptymalizować koszty. Na całym świecie oferujemy produkty poprzez największą w naszej branży sieć sprzedaży i serwisu. Odwiedź naszą stronę i dowiedz się więcej o produktach METTLER TOLEDO

Oświadczenie EEO:

W METTLER TOLEDO na całym świecie dbamy o różnorodność naszych zespołów pod względem obszaru biznesowego i specjalizacji, płci oraz pochodzenia etnicznego, starając się dawać wszystkim równe szanse. Dowiedz się więcej, o tym jak działamy na rzecz zrównoważonego rozwoju, różnorodności oraz jak wspieramy równe szanse, odwiedzając stronę tutaj:

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