Do you want to work in a company with over 30 years of experience in the IT market?

Do you want to provide cloud computing and disaster recovery services worldwide together with others?

Do you want to work in the largest Polish Data Center?

On behalf of our Partner, we encourage you to explore a job offer in a stable environment, at a company providing Cloudcomputing services, which is the fastest growing IT area.

If you have the determination to learn and the desire to continuously improve, and see working in the IT industry as an opportunity for your professional development, let's meet and talk over a good cup of coffee. :)

• Main goal of the position: Quickly and effectively restore normal IT service functionality after disruptions or failures, minimizing negative impact on business operations and ensuring compliance with service level agreements (SLAs).
• Analyze reported incidents to understand their causes.
• Use monitoring and log analysis tools to identify problems.
• Organize and coordinate technical teams' actions to swiftly resolve incidents.
• Communicate with external vendors if incidents require their intervention.
• Inform end users about incident status and expected resolution time.
• Maintain accurate documentation for each incident, including actions taken to resolve it.
• Track incident resolution progress and update relevant reports.
• Escalate incidents to higher support levels or managers when necessary.
• Conduct root cause analysis after incident resolution to identify main problem causes.
• Propose preventive actions to avoid recurring incidents.
• Generate incident reports, including statistics on incident frequency, types, and resolution times.
• Analyze incident trends to identify areas needing improvement.
• Implement new procedures and tools to streamline incident management.
• Experience in incident management, helpdesk, or similar IT environment roles.
• Knowledge of incident management tools.
• General IT and helpdesk procedures knowledge (an additional asset).
• Advanced analytical and problem-solving skills.
• Ability to work under pressure and manage multiple tasks concurrently.
• Strong communication and interpersonal skills.
• Knowledge of ITIL processes will be an additional asset.
• Ability to work both in a team and independently.
• Good knowledge and proficiency in MS Office.
• Category B driver's license.
• A secure future, with stable employment at a company providing Cloudcomputing services, the fastest growing IT area.
• For candidates from outside the IT industry: onboarding and preparation for work - introduction training, educational materials, and supervisor support.
• Access to interesting and technically advanced projects both in Poland and Europe, often presenting significant professional challenges.
• Friendly work environment, focused on open communication and efficient work without unnecessary corporate reports, procedures, and formalities.
• Employment based on an employment contract or B2B contract.
• Bonus system - quarterly calculated monthly bonus.
• Flexible working hours between 7:00 am - 6:00 pm.
• Team-building trips and company events.
• Fully equipped workspace, as well as a comfortable office in modern architecture, a cup of aromatic coffee to start your day well, and for good health :) Lux Med medical care package.

A FEW WORDS FROM SYNTEGIA HR:

• Thank you for the opportunity to contact you and for taking the time to review the job details.
• We want to inform you that we will review all applications we receive.
• Any additional information will be provided to candidates during a phone conversation with an HR Partner.
• We will make every effort for phone interviews and meetings to take place at a convenient time.
• We guarantee full discretion and confidentiality.