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Support Engineer 1
4 miesięcy temu
Blue Yonder's Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional support in our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction.
Responsibilities:
- Provide excellent customer experience and solution support to BY Customers with innovative/proactive approach and customer value creation.
- Act as POC for support cases
- Delivering excellent customer experience by resolving customer issues
- Early engagement in implementation projects to ensure seamless delivery continuum into Operate through phased go-lives.
- Positive collaboration with TAM and support of consumption/adoption improvement plans
- Consistently achieving high customer satisfaction and making positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness
- Ensuring adherence to SLA/SLO, quality standards and practices
- Implementing monitoring and diagnostics practices and procedures using applicable Monitoring & Diagnostic (M&D) tools
- Continuously improving solution stability by early detection and resolution as well as outflow and recurrence prevention of incidents.
- Interact with internal and external stakeholders and reports to management
- Document learnings and create knowledge articles for repeated cases,
- SQL knowledge
- Knowledge of other European languages, e.g.: German, French, and Italian
Requirements:
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures, etc.
- Code debugging in relevant programming languages, where applicable
- IT/SAAS application support - Take ownership of customer and/or system raised issues' resolution.
- Proactive support and operations improvement ability
- Fluent English language for effective client communication
- Excellent organization and documentation skills
- Meticulous planning with attention to detail and multi-tasking skills
- BE/MCA/Master's level Degree/Professional qualification and experience in an Application/Technical support role will be an advantage
- PL/SQL knowledge
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Who are we?
We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.
What do we do?
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.
"Blue Yonder" is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name "Blue Yonder" is a trademark and/or property of Blue Yonder, Inc.
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