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Remote Helpdesk Specialist With German
2 tygodni temu
Szukamy łącznie 11 osób.
Technologie u pracodawcy System operacyjny Windows Twój zakres obowiązków obsługa przychodzących zapytań o pomoc oraz wsparcie ze strony użytkowników (głównie przez takie kanały jak e-mail/poczta/czat/telefon) prowadzanie danych do systemu oraz proponowanie rozwiązania problemu - najczęstsze problemy są związane z brakiem hasła, rozwiązaniem błędu w danym programie (podstawowe i proste czynności) jak i bardziej złożone gdzie trzeba rozwiązać ten problem łącząc się zdalnie administrowanie kontami użytkowników, łączenie się przez zdalny pulpit z użytkownikami w przypadku trudniejszego problemu skierowanie użytkownika do II i III linii wsparcia szkoleniowy proces który trwa 2 tygodnie (płatny, hotel gwarantuje pracodawca) praca poniedziałek-piątek, II zmiany między 7 a 20 (naprzemiennie co tydzień), 8h pracy Wymagania pracodawcy bardzo dobra znajomość języka niemieckiego : poziom C1 oraz angielskiego : poziom B1/B2 oświadczenie w obsłudze klienta w zakresie wsparcia telefonicznego (helpdesk) około roku znajomość programów do obsługi zgłoszeń, skrzynek pocztowych, Active Directory, VPN, systemów operacyjnych Windows, aplikacji do łączenia się z pulpitem zdalnym bardzo dobre umiejętności komunikacji i konwersacji, dokumentowania swojej pracy pro-kliencka postawa, umiejętność pracy w zespole Pracodawca oferuje wynagrodzenie podstawowe - otwartość na oczekiwania kandydatów, umowa o pracę' pracę w pełni zdalną z dowolnego miejsca w polsce wszystkie niezbędne narzędzia pracy (laptop, telefon etc) pakiet benefitów korporacyjnych : prywatna opieka medyczna, ubezpieczenie na życie, plan emerytalny, świadczenia socjalne i wiele więcej jasną ścieżkę awansu i możliwości zarabiania większych pieniędzy szybki proces rekrutacyjny (kilka dni) wraz z przygotowaniem do rozmowy Benefity dofinansowanie zajęć sportowych prywatna opieka medyczna dofinansowanie nauki języków dofinansowanie szkoleń i kursów ubezpieczenie na życie możliwość pracy zdalnej Wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych, zawartych w mojej ofercie pracy, dla potrzeb niezbędnych do realizacji procesu rekrutacji zgodnie z ustawą z dnia 29 sierpnia 1997 r.
o ochronie danych osobowych (t.j.
Dz.
U.
z 2016 r., poz.
922).
Jednocześnie wyrażam zgodę na przetwarzanie przez ogłoszeniodawcę moich danych osobowych na potrzeby przyszłych rekrutacji.
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