Site Reliability Engineer

3 tygodni temu

Czerwone Maki Kraków, Polska Motorola Solutions Pełny etat

The Emergency Call Management organization consists of Emergency Call Handling and Emergency Call Routing teams. Production systems running our products from both teams are public cloud-based solutions requiring 99.999% or greater availability.

The Emergency Call Handling team is responsible for SaaS solutions that provide telecommunicators and supervisors intelligence, flexibility and mobility to help save lives. Trusted by thousands, answering over 65% of all 9-1-1 calls in the US, our call handling software offers PSAPs proven technology that increases productivity and continually strengthens how our customers coordinate response, and exchange life-saving information.

The Emergency Call Routing team is responsible for SaaS solutions that provide geospatial and traditional call-routing capabilities to communities, regions, and states. These systems are ultra highly available, providing the service to route any caller dialing or 1-1-2, etc.) to the appropriate public safety answering point (PSAP) as quickly as possible.

This position supports all of the Emergency Call Management organization.


As a software engineer on the Emergency Call Management site reliability engineering (ECM-SRE) team you will join a team of talented software engineers who work directly with product and engineering teams to constantly improve reliability across our suite of public safety products.

Your responsibilities will include:

  • Architecture and implementation of Monitoring/Observability objectives. This includes maintenance of Alert response playbooks.
  • Creation and reinforcement of the HA and reliability strategy.
  • Triage of customer-reported incidents and problems to the proper software team, requiring troubleshooting and problem management skills.
  • Maintenance and reporting of SLOs and error budget.
  • Facilitation of Chaos Engineering activities with multiple engineering teams.
  • Developing the SRE culture and sharing best practices across Motorola Solutions' Emergency Call Management organization.
  • On-call support alongside multiple engineering teams for products and services in production. This role focuses on Incident Command to maintain focus and direction of the incident process. This is essential to meet regulatory reporting requirements.
  • Assist Motorola Solutions' customer support teams in creating customer facing communication documents, requiring strong communication skills.
  • Facilitation of Failure Mode and Effects Analysis with multiple engineering teams

Basic Requirements

  • BS in Computer Engineering (or equivalent degree)
  • 2+ years of professional software development
  • Excellent communication skills
  • Experience developing cloud-based applications
  • Experience developing REST-based APIs and implementing microservice principles and architectures
  • Experience with modern DevOps tooling (including CI/CD pipelines)
  • Familiarity with the concepts involved in designing a high availability architecture
  • Familiarity with observability and monitoring
  • Familiarity with automated testing
  • Familiarity with network concepts and protocols (OSI, SIP, HTTP, WebSockets, or similar)
  • Creativity and persistence when solving complex problems
  • Enthusiasm for learning key technologies, architectures, processes, and best practices

Nice to have

  • Familiarity with container deployment and orchestration technologies at scale
  • Familiarity with SLOs and SLIs
  • Familiarity with incident response, disaster recovery, root cause analysis, and postmortems
  • Familiarity with IaC
  • Familiarity with redundancy and failovers
  • Familiarity with capacity planning and load balancing
  • Familiarity with service mesh
  • Familiarity with feature flags, canary releases, or blue/green deployments
  • Familiarity with hybrid cloud architecture
  • Familiarity with systems programming (network stack, file system, OS services) and networking (L2 vs. L3, network architecture, VLANs, etc)
  • Experience being on-call for a product in production

  • Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland Peoplemore Pełny etat

    Site Reliability Engineer / DevOps / Operations EngineerHello,We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)People More has been in existence for over three years and is an offshoot...

  • Senior Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland HAYS POLAND Sp. z o.o. Pełny etat

    Senior Site Reliability Engineer - Observabilitylokalizacja: Kraków (małopolskie)numer referencyjny:forma zatrudnienia: Pełny etatContract of EmploymentHybrid model of work - office in KrakówTECH-STACK:Go, Ruby and Scala, Kubernetes, hosted in AWS, Datadog and OSS tooling, Python or GolangYour new company Your new workplace is an internet platform...

  • Senior Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland HAYS POLAND Sp. z o.o. Pełny etat

    OFFICE LOCATION: KRAKÓWWORK MODEL: HYBRID (4 DAYS PER MONTH IN THE OFFICE)CONTRACT: CONTRACT OF EMPLOYMENTWe are currently looking for candidates willing to join a growing team of our client - a service-first CRM company that builds powerful, customizable software designed to improve customer relations.The ideal candidate should be experienced in full-stack...

  • Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland IBM Pełny etat

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Senior Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland Epam Pełny etat

    DescriptionWe are seeking a Senior Site Reliability Engineer to join our team for an exciting project focused on engineering operational improvements to minimize the risk and impact of failures in our digital products and technology services. In this role, you will be responsible for ensuring the reliability, quality, security, and compliance of our...

  • Site Reliability Engineering

    3 tygodni temu

    Kraków, Lesser Poland GPC GLOBAL TECHNOLOGY CENTER Pełny etat

    technologies-expected :PythonGoBashDockerAWSGoogle Cloudabout-project :Site Reliability Engineering (SRE) Manager plays a crucial role in leading and managing a team of SREs to ensure the reliability, scalability, and performance of an organization's software systems and services.Working with a highly talented team, you'll play a leadership role to build and...

  • Site Reliability Engineering

    3 tygodni temu

    Kraków, Lesser Poland Gpc Global Technology Center Pełny etat

    Technologies-expected : Python Go Bash Docker Kubernetes AWS Google Cloud Azure Google Cloud Platform about-project : Site Reliability Engineering (SRE) Manager plays a crucial role in leading and managing a team of SREs to ensure the reliability, scalability, and performance of an organization's software systems and services.Working with a highly talented...

  • Site Reliability Engineer

    1 tydzień temu

    Kraków, małopolskie, Polska Aptiv Services Poland S.A. Pełny etat

    Join Global Software Services Team at Aptiv. What we do is platform engineering for all Aptiv software engineers globally – we deliver resilient services for an internal customer. Your Role:Design, build, and operate cloud-based software engineering tools that are elastic, resilience and secure Design integrations with industry leading observability...

  • Senior Site Reliability Engineer IRC223461

    3 tygodni temu

    Kraków, Lesser Poland GlobalLogic Pełny etat

    Senior Site Reliability Engineer IRC223461 Job: IRC223461 Location: Poland - Krakow Designation: Senior Software Engineer Experience: 5-10 years Function: Engineering Skills: DevOps Practices Work Model: Remote As a Senior Site Reliability Engineer, you will have a chance to write the next chapter in our ability to innovate and operate with efficiency...

  • Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland Splunk Inc Pełny etat

    Job Description:Splunk's Cloud group is looking for an experienced Site Reliability Engineer to join teams that are responsible for providing and maintaining an automated platform that enables internal and external customers to easily manage and modify Splunk Enterprise Cloud (SEC) environments. As a member of these teams, you will be responsible for...

  • Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland Splunk Inc Pełny etat

    Splunk's Cloud group is looking for an experienced Site Reliability Engineer to join teams that are responsible for providing and maintaining an automated platform that enables internal and external customers to easily manage and modify Splunk Enterprise Cloud (SEC) environments. As a member of these teams, you will be responsible for maintaining and fixing...

  • Site Reliability Engineer Engineering · Kraków

    3 tygodni temu

    Kraków, Lesser Poland Transferroom Limited Pełny etat

    TransferRoom is a profitable B2B SaaS Marketplace on a mission to change the football transfer market for the better. We do this by empowering football clubs, agents and players to be successful in the transfer market by giving them real-time market intelligence and direct access to a global network of decision-makers.TransferRoom is market leading and has...

  • Senior Site Reliability Engineer IRC223461

    1 miesiąc temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Description:As a Senior Site Reliability Engineer, you will play a key role in enhancing our innovation and operational efficiency. You will be a vital part of our ongoing progress towards our goals.Being a member of the Platform Engineering team, you will be responsible for the cloud-based, containerized infrastructure managed through Infrastructure as Code...

  • Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland Mondial Relay Pełny etat

    Company DescriptionInPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market...

  • Senior Site Reliability Engineer

    1 miesiąc temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionZendesk is a CRM company focused on providing innovative software to enhance customer relations. We value growth, innovation, and community support.What the Role Entails Develop and enhance the SRE practice at Zendesk. Implement reliable practices for troubleshooting and remediation. Collaborate with development teams to tackle complex...

  • Senior Site Reliability Engineer IRC223461

    3 tygodni temu

    Kraków, Lesser Poland Hitachi Vantara Corporation Pełny etat

    Description:As a Senior Site Reliability Engineer, you will have a chance to write the next chapter in our ability to innovate and operate with efficiency and maturity. You will be an instrumental part of us continuing down this path.As a member of the Platform Engineering team, you will own the infrastructure which is cloud-based, containerized, and managed...

  • Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland InPost Pełny etat

    InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about...

  • Senior Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionZendesk is a customer relationship management company focused on providing top-notch software to enhance customer relations. At Zendesk, we promote growth, innovation, and giving back to our communities.What you'll be doingDesign, develop, and enhance the SRE practice at Zendesk.Implement reliable practices for troubleshooting and enhancing...

  • Senior Site Reliability Engineer

    1 miesiąc temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionZendesk is a customer relationship management company focused on providing top-notch software to enhance customer relations. At Zendesk, we promote growth, innovation, and giving back to our communities.What you'll be doingDesign, develop, and enhance the SRE practice at Zendesk.Implement reliable practices for troubleshooting and enhancing...

  • Senior Site Reliability Engineer

    3 tygodni temu

    Kraków, Lesser Poland Zendesk Pełny etat

    Job DescriptionZendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation, and believe in giving back to the communities we call home.The ideal candidate will want to join a growing team. You have recent experience with full-stack cloud native software...