Gbs And Servicenow Senior Project Manager
2 tygodni temu
Technologies-expected : Service Now Jira Remedy Zendesk Microsoft Excel about-project : KPMG is a recognized leader in the Shared Services and Outsourcing Consulting marketplace.
SSOC Team advises CEOs and CFOs of companies from the private and public sector in creating innovative solutions through centralisation, optimization, or process automation (robotics) creating shared service centres, centres of excellence or using outsourcing concept.
responsibilities :
Engage in the entire project life cycle from requirements gathering to solution deployment of Service Now in SSC/GBS various departments Providing subject expert support for other team members in Finance, IT, HR, Global Supply Chain and Procurement, Master Data Management, FP&A, Banking or Financial processes Defining the scope and approach for project work and supervising project execution Provide functional and technical knowledge of Service Now capabilities Analyze and implement measures to increase organizational efficiency through Service Now implementation Working within the Client's Service Now project and technology teams Translate and simplify requirements for developers through user stories Facilitate and lead meetings and workshops to drive understanding and solution development requirements-expected : A minimum of 7 years of experience working in the SSC/GBS/BPO sector Understand Service Now assessment, design, and system implementation methodologies.
Experience in at least one implementation of Service Now.A Service Now certificate validating proficiency with the system is highly desirable.
Functional and technical knowledge and experience of Service Now, including workflows.
Knowledge of another ticketing system (e.g., Jira, Remedy, Zendesk) is a plus Proficiency in at least one business process, such as Finance, IT, HR, Global Supply Chain and Procurement, Master Data Management, FP&A, Banking, or Financial processes Experience creating user stories, documentation, business-system analysis, and gathering process and system requirements Excellent communication skills and the ability to facilitate conversations with business stakeholders in project definition, business and functional requirements definition, design, and implementation sessions.
Proficiency in the MS Office suite (Power Point, Excel, Visio) Higher education, preferably in Technology, Project management, Finance, Supply Chain, Procurement, or related fields Knowledge of additional foreign languages will be a plus It would be nice to have experience creating GBS strategies, GBS targeting operational models, or implementing and optimizing Shared Services Centers offered :
Hybrid work Financing of professional qualifications - we will support you in obtaining qualifications such as chartered accountant, tax advisor, ACCA, CIMA, CFA, CIA Continuous development - take advantage of funding for postgraduate studies, language courses, preparation and examinations Extensive training package - benefit from Degreed and Linked In Learning platforms, technical training, and Microsoft certified training courses Buddy support - your mentor will guide you through KPMG Referral programme - get an extra financial bonus for successfully recommending a friend for a job Mentoring programme - plan your career path consciously Cafeteria package - choose the benefits that interest you, such as Multi Sport card, cinema and theatre tickets, vouchers and discounts Private medical care, additional insurance and a wellbeing programme - take care of yourself and your family Participation in industry events - we will financially support the improvement of your skills Trips and team-building events - we will organise and finance the building of team relations Days off for volunteering - take advantage of 2 extra days off and a grant for charitable activities Christmas gifts or bonuses – we remember about the nice gestures
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