Service Coordinator

What you'll be doing:

• Will be part of Platform Management team that maintain and support web applications and platforms after project delivery phase
• Independently co-ordinate live services for international customers (single point of contact for client stakeholders) including maintenance and development streams
• Use ITIL processes in practice to deliver optimized IT services (Incident Management, Change Management, Problem Management)
• Prioritize and manage tasks for engineering team using different systems (co-operation with System Engineers, Application Engineers, Developers and Quality Assurance)
• Controlling the budget utilization and co-operation with client on the prioritization of tasks based on the existing budget or managing client expectations
• Identify, track, and manage mitigation of risks related to the project, escalating any risks requiring additional actions in a timely manner.
• Prepare and share SLA and budget reports
• Create and own a consolidated view of the service backlog, including escalations, issues, and improvements, with relevant business cases and budgetary approvals at a customer level.
• Connect an agile approach with service management daily through co-operation with project teams

What you should have:

• Professional experience in ITSM, either in Service Management or Project Management
• Knowledge of MS Excel
• English (at least B2)
• Excellent communication and analytical skills
• Feel comfortable working with computer software
• Consider yourself a proactive person and like to introduce improvements

What we offer:

• Salary depending on presented skills: for medium role 9 000 – PLN gross/month, for senior role – PLN gross/month on Contract of employment
• Hybrid work style and flexible working hours
• Annual bonus dependent on company profit
• Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
• Additional paid days off as an anniversary reward
• Cafeteria system (MyBenefit) and Lunch compensation (Pyszne Pay)
• Private healthcare for you and your family (Luxmed VIP package)
• Group insurance and travel insurance
• Co-financing your holidays, kindergarten, Multisport Plus, and others
• English lessons during work hours
• Office and online integration events and team building activities
• Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
• Support from your first days at VML - a designated mentor who will support you through your whole career at VML
• Work equipment tailored to your needs with delivery to your door