Quality Control

3 tygodni temu


Krakow, Polska Advisory Group TEST Human Resources Pełny etat

Quality Control & Internal Audit Specialist Miejsce pracy: Kraków Recruitment for Our Client operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT.

It's our goal to harmonize and standardize processes and to continuously make them more efficient and effective.

We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation.


As an internationally operating company, is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad.

With the global network of foreign representatives of the Group's field organization, we are also locally anchored and active worldwide.

Your responsibilities Quality Control & Internal Audit Specialist is responsible for operational performance assessment of Company Group as service provider through regular assessment of Internal Controls effectiveness and Key Performance Indicators.

QC&IA Specialist will work with Operational teams on root cause analysis of identified deficiencies as well as verify corrective and preventive measures in order to continuously support the company in improving operational performance.

He or she will support Team Leader in providing evidence for various audits, data analysis and special investigations
Assesses Key Performance Indicators design and results (samples testing)
Assesses Internal Controls design and effectiveness
Assesses quality of process documentation
Maintains up to date and adequate procedures for Internal ICPA processes
Supervises root cause analysis and corrective & preventive measures implementation
Successfully interacts with various internal departments (predominantly Operations and Process Management)
Actively seeks for operational performance improvement opportunities, including harmonization of processes
Employer requirements Experience in BPO/ Service Delivery financial processes
Basis of risk and control concept
Proficient with MS Office (in particular Excel, PowerPoint)
SAP knowledge will be an asset
Very good command of English (min. B2)
Diligent, independent and systematic approach to work
Analytical and conceptual mindset
Attention to detail and focus on deliverables quality
Clear and concise documentation skills
Proactivity, can do attitude
Focused on processes harmonization & automation
What employer offers Hybrid working model
Opportunity to work from each part of Poland during remote work
Flexible working time
New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance
Continuous improvement environment
Supportive & friendly working atmosphere - we work towards a joint success
Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets
Private medical care
Possibility to adjust the place and hours of work to private needs
Attractive development opportunities
I hereby agree to the processing of my personal data contained in the form filled out by me and in the attached documents, to the extent necessary for the recruitment process indicated by me, as conducted by AG TEST HR Spółka z ograniczoną odpowiedzialnością spółka komandytowa (ul. Zwierzyniecka 30, Kraków).

The data controller of your personal data is AG TEST HR Spółka z ograniczoną odpowiedzialnością spółka komandytowa with the registered office in Kraków at ul.

Zwierzyniecka 30 entered in the National Register of Employment Agencies under entry 113.

Your personal data will be processed for the purposes of conducting the specified recruitment project and future recruitment processes, provided that you give appropriate consent.

When processing personal data AG TEST HR never makes automated decisions.

The basis for personal data processing is your consent and justified interest of the data controller which is assessing your job applications/experience/skills and recommending job offers to you on that basis.

Personal data processed by the data controller will be stored until you withdraw your consent.
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