Repair & Warranty Manager

Kelly Services, founded by William R. Kelly in 1946, is an international workforce solutions provider for customers in a variety of industries in 40 countries. Kelly Services specializes in Recruitment Projects within Finance and Accounting, Multi-Lingual, HR, Sales and Marketing, IT, Engineering. In addition, Kelly also offers an array of Consulting and Outsourcing services.

For one of our client, a company from the renewable energy industry, we are currently looking for candidates for the role of:

Position: Repair & Warranty Manager

Location: Szczecin

ROLE:

• Manage a Team of Employees and handling specific to Repair & Warranty task
• Create an energetic and positive work environment, support and cooperate with the team in relation to smooth execution of all the tasks
• Good and professional relations to the Customers in connection with claim handling
• Have dialog with Customers with every aspects of warranty and repair cases
• Be responsible for one Global OEM Customer and secure the complete overview and actions for the Global OEM customer in regards to repair & warranty cases
• Secure a consistent and effective global claim handling with background in Customer contracts and procuration, incl. liability & commercially settlement of cases with Customers
• Prioritize and escalate cases depending on severity and customer urgency
• Understand and determine mitigation action for customer
• Ensure customer return and upfront delivery and follow up on these
• Initiate non conformance reports (NCR) – ensure customer feedback, based on cooperation with factory's quality department

REQUIREMENTS:

• Bachelor's in Electrical or Mechanical Engineering
• Technical Insight in electrical & mechanical issues
  Insight in quality registration system (Non Conformances system/handling)
• Very good skills in building customer relations
• Insight at high level in the mechanism of purchasing-, warehouse-, BOM-, production-, sales- and quality- work functions - and actively contacting these functions when needed
• Commercial and financial understanding
• Ability to communicate globally with customers and internally at all levels of the organization
• Persistent and constructive in negotiations situations
• Good communication & negotiating skills
• 8+ years of experience with minimum 3 years of experience in leading the team
• English at conversation level in speaking and writing

WE OFFER:

• Stable job based on a contract of employment (with annual bonus)
• Competitive salary
• Hybrid work
• Flexible working hours
• Attractive social package (private medical care, life insurance, Christmas packages, etc.)

If you are interested in this role, please send your CV via APPLY button.
Please be informed that we will contact only with selected candidates.
When applying please enclose the below statement: "I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2017 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)".

Zawiadomienie dotyczące prywatności
W związku z rekrutacją na to stanowisko, Kelly Services działa w charakterze Podmiotu Zatrudniającego (Employment Business). W razie podjęcia decyzji o złożeniu aplikacji, Twoje dane będą przetwarzane zgodnie z Polityką Prywatności obowiązującą w Kelly Services.

Jako pracodawca stosujący zasadę równych szans, z zaangażowaniem wspieramy aplikacje złożone przez wszystkie osoby posiadające stosowne kwalifikacje, bez względu na rasę, płeć, stopień niepełnosprawności, wyznanie/ przekonania, orientację seksualną lub wiek.

Privacy Notice

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement.

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.