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intern - application support
2 tygodni temu
STX Next Job Opportunity
We are STX Next, a leading global IT consulting company specializing in customer-centric software services. Join our team of 500 dedicated professionals committed to assisting clients in creating exceptional products. By leveraging cutting-edge technology and fostering a culture of innovation, we are actively shaping the future of the tech industry through each project we undertake.
Are you ready to be our NEXT team member?Job Details:
- Role: User Documentation Specialist
- Contract Type: UZ (UZGÓDNIENIE ZLECENIE)
- Weekly Hours: 20
Responsibilities:
- Create clear and comprehensive user guides and FAQs to empower users
- Facilitate smooth onboarding for new users
- Organize and conduct training sessions and workshops
- Provide initial support and escalate complex issues
- Collect and analyze user feedback for product improvement
- Maintain an updated knowledge base for team reference
- Collaborate with cross-functional teams for product enhancement
- Manage communication channels for user support
Preferred Qualifications:
- Strong interpersonal skills and empathetic communication abilities
- Technical proficiency in troubleshooting and software applications
- Attention to detail and organizational skills
- Ability to work both collaboratively and independently
- Proactive approach to problem-solving and customer service
- Passionate about education and simplifying complex topics
- Analytical thinking and excellent communication skills in Polish and English
Benefits:
- Flexible working hours and limited remote work options
- Reimbursed private medical care and Multisport benefits
- Professional support and mentoring from industry experts
- Opportunity for skill development and growth within the company
- Participation in internal events, webinars, conferences, and meetups
- Team-based workation trips for collaboration and integration
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