Customer Service Representative

2 tygodni temu


Warszawa, Mazovia, Polska Charger Logistics Pełny etat

Charger Logistics Inc. is a top-notch asset-based carrier with locations all over North America. With over two decades of experience delivering top-notch logistics solutions, Charger Logistics has evolved into a top-tier transport provider and keeps expanding.

We are a forward-thinking organization that values and encourages individual ideas and approaches. We are seeking dynamic individuals with a passion for assisting others to come on board our team at our Warsaw Office.

Responsibilities:

  • Coordinate, track, and trace all shipping and handling requests with customers and suppliers to support specialized customer projects.
  • Identify shipments at risk of service failure proactively and take charge of shipments to ensure timely delivery.
  • Troubleshoot and resolve shipment discrepancies correctly and proactively when necessary.
  • Respond promptly to customer inquiries for information, such as order updates, Proof of Delivery, and inventory cycle counts.
  • Investigate product overage, shortage, and damage; complete necessary documentation and handle customer responses for issue resolution.
  • Inform Operations Lead of any requested changes from customers or suppliers regarding shipping, handling, or administrative matters.
  • Cultivate and nurture positive working relationships with all service providers.
  • Communicate customer feedback to the Logistics Project Lead, including any indications of customer dissatisfaction.
  • Accurately input data into the transportation management system, generate required reports, and process, audit, and file various documentation.

Requirements:

  • Minimum of 2 years' experience in the Logistics, Transportation, or Distribution industry, with a background in airfreight, expedited ground services, warehousing, inventory, and order fulfillment preferred.
  • Strong organizational abilities.
  • Experience with TMS systems is a plus.
  • Outstanding communication and time-management skills.
  • Ability to efficiently multitask and prioritize in a fast-paced setting.
  • Proficiency in Microsoft Office systems.
  • Capability to work both independently and collaboratively as part of a team.
  • High school diploma or GED equivalent is a must.

Benefits:

  • Opportunities for career advancement.
  • Comprehensive Healthcare Benefit Package.
  • Highly competitive salary.


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