![Charger Logistics](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
2 tygodni temu
Charger Logistics Inc. is a top-notch asset-based carrier with locations all over North America. With over two decades of experience delivering top-notch logistics solutions, Charger Logistics has evolved into a top-tier transport provider and keeps expanding.
We are a forward-thinking organization that values and encourages individual ideas and approaches. We are seeking dynamic individuals with a passion for assisting others to come on board our team at our Warsaw Office.
Responsibilities:
- Coordinate, track, and trace all shipping and handling requests with customers and suppliers to support specialized customer projects.
- Identify shipments at risk of service failure proactively and take charge of shipments to ensure timely delivery.
- Troubleshoot and resolve shipment discrepancies correctly and proactively when necessary.
- Respond promptly to customer inquiries for information, such as order updates, Proof of Delivery, and inventory cycle counts.
- Investigate product overage, shortage, and damage; complete necessary documentation and handle customer responses for issue resolution.
- Inform Operations Lead of any requested changes from customers or suppliers regarding shipping, handling, or administrative matters.
- Cultivate and nurture positive working relationships with all service providers.
- Communicate customer feedback to the Logistics Project Lead, including any indications of customer dissatisfaction.
- Accurately input data into the transportation management system, generate required reports, and process, audit, and file various documentation.
Requirements:
- Minimum of 2 years' experience in the Logistics, Transportation, or Distribution industry, with a background in airfreight, expedited ground services, warehousing, inventory, and order fulfillment preferred.
- Strong organizational abilities.
- Experience with TMS systems is a plus.
- Outstanding communication and time-management skills.
- Ability to efficiently multitask and prioritize in a fast-paced setting.
- Proficiency in Microsoft Office systems.
- Capability to work both independently and collaboratively as part of a team.
- High school diploma or GED equivalent is a must.
Benefits:
- Opportunities for career advancement.
- Comprehensive Healthcare Benefit Package.
- Highly competitive salary.
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