T Hub

T Hub - Service Telco EngineerMiejsce pracy: WarszawaTechnologies we useExpectedAWSAbout the projectHave you ever asked yourself whether you'd rather work in a big-tech, software house or startup? At home or in the office? In international teams or polish? At T Hub, there's one answer - YEST Hub Poland is a dynamic, forward-thinking division in T-Mobile Poland, where technology matters It’s a place where best talents converge to ideate, prototype, and implement cutting-edge solutions in international projects held in Deutsche Telekom Group.Your responsibilitiesExecution of Incident, Request, Problem, Change Management processes.Definition of service quality KPIs reflecting service quality and customer experience (e.g. success/response rate, response/roundtrip time, availability, stability, DL/UL speed, utilization)Documentation of High Level E2E service architecture (service chain), including responsibility splitRegular updates of Knowledge Base, On-Call procedures, Expert Advices.Technical contact person for internal and external partners and Customers in the area of responsibility.Support for SLA/OLA & ITIL processes development andSupport for E2E monitoring planning & optimization (Sigos/GlobalRoamer).Support for a new demands / projects – to achieve operational readiness before commercial service launch.Analysis of customer incidents using various network tools (e.g. ELK/Protocol Analyzer)Analysis of service behavior based on available monitoring and performance countersHandling of incident / problem tickets in SM / CRM tools (e.g. HP Service Manager)End-to-end support of new setups/changes/cancellations between IP VPN customer and Telekom technicians. (IPSEC tunnel setup, APN setup - basic testing & troubleshooting)End-to-End testing of IPVPN / APN connections with different test-devices and sim cards – change validation processProcessing of orders / changes via ticket-systems (SM / CRM tools)Processing of Jira demands/orders via Kanban/Sprint logic (Atlassian Jira / Confluence)Our requirementsBasic - Mobile Network topology and services understanding (2/3/4/5G)Basic - Cloud Solutions background – client side – good to understand AWS deployments/integrationMedium - ePC background – knowledge about: APN, DNS, Radius, DiameterMedium - networking – IP technology (e.g. IPv4, IPv6), DHCP, sub-net configuration routing check, network issue troubleshooting, support of Wireshark analyzingOn-call support ability – up to 5 times per year (1 week on-call)Maintenance during nightshift – up to 6 times per yearBusiness trips ability – up to 4 times a year​Accountable approach for a service availability, qualityCollaboration in international environmentThis is how we organize our workThis is how we workkanbanWhat we offerEmployment contractAdditional day off on the occasion of birthdays/namedaysMedical package and life insuranceBenefit platform - you choose what you benefit fromAccess to training platforms to improve your knowledgeI know Talent - training or money for referring friends to work Besides, with us you can count on access to our products and services at preferential terms and benefits, which you will read about belowBenefitssharing the costs of sports activitiesprivate medical caresharing the costs of foreign language classessharing the costs of professional training & courseslife insuranceflexible working timecorporate products and services at discounted pricesintegration eventsmobile phone available for private useno dress codeparking space for employeesextra social benefitssharing the costs of tickets to the movies, theaterholiday fundsbirthday celebrationsharing the costs of a streaming platform subscriptionemployee referral programcharity initiativesextra leaveBenefit Platform Recruitment stagesLet’s meet to better understand each other's expectations.Hiring Manager will receive your application after meeting.Technical meetings with the Hiring Manager and/or team.Time to decideT-MobileWorking at T-Mobile’s T Hub will offer you an unique and highly rewarding experience on IT market. As a leader in the telecommunications industry, T-Mobile not only provides a platform to hone your technical skills but also empowers you to be a catalyst for innovation. You'll have the opportunity to work at the forefront of cutting-edge technologies, from 5G to IoT and AI, shaping the future of connectivity. Our commitment to fostering a diverse and inclusive workplace means you'll collaborate with a wide range of talented professionals, learning and growing together. T-Mobile encourages a culture of continuous learning and development, offering mentorship and support to help you thrive in your career.Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".