Senior IT Support Specialist OpenText

2 tygodni temu

Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

About Us

ERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.


In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.


Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.


About the role

We are looking for an enthusiastic and motivated Senior IT Support Specialist (OpenText) for the IT unit Business Solutions – Digital & Automation. As a Senior IT Support Specialist you will support smooth operations of the applications and support project activities, including transition from transform to support processes. You moreover provide application maintenance and support services to users or to service delivery functions and contribute to the operations of a dedicated application or group of applications. If you are passionate about delivering innovative solutions and eager to work in a fast paced global financial and asset Management services environment, don’t hesitate to apply.


How you will get the job done

  • supporting smooth application operation and development of project releases for multiple applications in your portfolio
  • taking over the internal product responsibility for IT products or product groups.
  • ensuring compliance with required IT and risk controls
  • supporting the stable and secure maintenance of OpenText products (SAP and NON-SAP)
  • supporting the Product Managers as Requirements lead to manage and prioritize the backlog using our agile methodology framework MR Essentials
  • supporting Product Managers with controlling and monitoring of external providers with regards to Incidents and Change Management of applications or application groups in the area of responsibility
  • advising business departments or IT colleagues on service offerings
  • collaborating in transition projects and in the further development of the service in general
  • creating and maintaining procedures for existing processes and documentation around knowledge management, compliance regulations and vulnerability remediation
  • ensuring compliance based on internal and external regulations, and adherence to established product management processes (MR Essentials)


Skills and experience you will need

  • fluency in English
  • 5+ years of experience in delivering results in a fast paced, global and regulated business environment
  • strong understanding of technology with the ability to understand and articulate customer problems, solutions, and possible impacts
  • experience with ITIL processes to collaborate with infrastructure, operation, development and technical architecture
  • knowledge of Content Management solutions as OpenText Content Server is a must
  • knowledge of OpenText Client Products
  • knowledge of cloud infrastructure, and a proven quality and result orientation
  • planning, coordination and organizational skills to ensure smooth application support processes and as well to assist the Product Managers or the customer directly
  • demonstrated ability to work globally across entities and cultures


Nice to have

  • knowledge of OpenText SAP solutions like ArchiveLink, DokuLink and xECM-Link is a plus same as OpenText Document Pipeline Technology
  • technical KnowHow on OpenText WebReports, SQL (Databases), Oscript and XML, HTML, CSS, JavaScript, .Net, Pearl
  • experience with agile project methodologies and DevOps processes and tools
  • domain knowledge in investment management


Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit

  • IT Service Desk Specialist

    4 tygodni temu

    Gdańsk, Trójmiasto, Polska Randstad Polska Sp. z o.o. Pełny etat

    Are You the Key to Keeping Our IT Wheels Turning Smoothly?We’re not just setting up an IT hub—we’re crafting an exceptional tech support experience in Tri-City. We’re searching for an IT Service Desk Specialist who loves solving problems, enjoys helping people, and knows their way around technology like a true navigator.As the first point of contact...

  • Senior Specialist SAP Access Management

    3 tygodni temu

    Gdańsk, Trójmiasto, Polska Arla Pełny etat

    We are looking for a skilled SAP Access Management Specialist to develop and implement secure solutions for a leading FMCG company. The role involves utilizing your expertise in SAP Access Management to lead the process from gathering requirements to delivering solutions. As Senior Specialist within SAP Access Management, you will be responsible for...

  • Senior Workday Specialist Time

    2 tygodni temu

    Gdańsk, Trójmiasto, Polska RITS Pełny etat

    Role Description:We are seeking a highly skilled and experienced individual to join our team as a Senior Workday Specialist. In this pivotal role, you will serve as a Workday Time & Absence Configurator, working in close collaboration with Roche People & Culture, Group IT, and Workday. Your primary responsibilities will include the configuration and...

  • IT Security Specialist SoD

    3 miesięcy temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Senior Information Technology Security Specialist

    2 miesięcy temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services S.A. Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Senior IT Analyst

    2 tygodni temu

    Gdańsk, Trójmiasto, Polska Jit Team Pełny etat

    Salary: 850 - 1050 PLN/MD on B2BWork Type: Remote or Flexible hybrid from Warsaw I Gdansk I Gdynia Why choose this offer?You can expect a flexible work organizationThe international work environment will give you the opportunity to interact with the English language on a daily basisScandinavian organizational culture will provide you with work-life balance,...

  • Senior Specialist in Secure Software Development Gdańsk or Viby

    1 miesiąc temu

    Gdańsk, Trójmiasto, Polska Arla Pełny etat

    Are you passionate about secure software development? Do you want to help a global organization ensure that its applications are built with security at the forefront? ARLA Foods is looking for a Senior Specialist in Secure Software Development to take on this critical role. In this position, you will work closely with our software development teams, ensuring...

  • Senior IT Project Manager for HR

    1 miesiąc temu

    Gdańsk, Trójmiasto, Polska Arla Pełny etat

    Are you an ambitious Project Manager with a passion for driving HR projects benefiting all employees in Arla Foods? If yes, we are now looking for Senior Project Manager who will take part in transforming our payroll system into the future. In Arla Foods, we are committed to creating the future of dairy to bring ​health and inspiration to the world,...

  • Service Delivery Specialist

    3 tygodni temu

    Gdańsk, Trójmiasto, Polska Arla Pełny etat

    Join our Intelligent Automation & Data Lakehouse team within IT Services - Application Services, and be part of an international community across Denmark, Poland, and the UK! Our team is dedicated to safeguarding the stability and performance of applications within the Intelligent Automation and Data Lakehouse landscape. A key part of our mission is...

  • SAP Senior Solution Consultant

    6 miesięcy temu

    Gdańsk, Trójmiasto, Polska Arla Pełny etat

    Would you like to have a key role building and configuring business process solutions for Arla Foods dairies? Do you have experience configuring or rolling out solutions based on SAP PP-PI, MM, WM, QM or PM? Right now we are looking for a colleague who is passionate about leveraging technology to develop and optimise our processes.How you will make an...

  • Application Support Engineer

    3 tygodni temu

    Gdańsk, Trójmiasto, Polska Banqsoft Pełny etat

    Who we are looking for!We are looking for Application Support Engineer to become part of our SaaS Operations Team providing business critical operational services to our Customers core software, infrastructure, and integrations. You´ll be the Technical Account Manager for key SaaS Customers and will, in cooperation with Service Manager plan/execute changes,...

  • Collections Specialist with German

    2 tygodni temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services S.A. Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Tax Specialist with German

    1 dzień temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services S.A. Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Information Technology Security Specialist

    3 miesięcy temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Senior Network Engineer

    3 miesięcy temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • IT Security Engineer PKI

    3 miesięcy temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • Senior DevOps Engineer

    2 miesięcy temu

    Gdańsk, Trójmiasto, Polska Script Ship Sp z. o.o. Pełny etat

    Senior DevOps Engineer Location: 100% Remote About the Role: Are you a Senior DevOps Engineer looking for the freedom of diverse freelance projects without sacrificing the stability of a full-time role? Join our innovative IT consultancy focusing on top German clients and enjoy the best of both worlds!As a Senior DevOps Engineer you'll work on exciting,...

  • ServiceNow Operations Specialist

    4 tygodni temu

    Gdańsk, Trójmiasto, Polska EPAM Systems Pełny etat

    We are seeking a ServiceNow Operations Specialist who will be instrumental in supporting applications within our ServiceNow enterprise instances.In this role, you will work closely with internal teams, providing critical support and implementing necessary system updates to enhance functionality and performance. This position offers the chance to collaborate...

  • Internal Control System Specialist

    2 miesięcy temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services S.A. Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...

  • IT Internal Auditor

    2 tygodni temu

    Gdańsk, Trójmiasto, Polska ERGO Technology & Services S.A. Pełny etat

    About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external...