Data Engagement Support Analyst

3 miesięcy temu

Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat


Data Engagement Support Analyst

Ref. 13067




Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.


Your career opportunity


The Data Engagement Support Analyst will be responsible for the support of the Senior Data Engagement Manager team (Front Door Engagement) This role will be accountable for supporting the strengthening of Data Services knowledge across the firm. They will regularly identify opportunities for DAO, coordinate data engagement support for business process owners and data stakeholders, and build relationships to socialize the DAO strategy, via a holistic knowledge of data needs.


What you’ll do


  • Provide guidance, communication, and consolidation as needed, and ongoing support on policies, standards, and procedures.
  • Prioritize and triage issues to assign ownership (for the issues assigned accountable to the Issue Coordinator).
  • Coordinate and consolidate materials for issue management working group sessions.
  • Progress strategic and proactive communication with stakeholders of issue management guidelines and policies.
  • Validate issue management working group materials.
  • Encourage discussion and prioritization of top issues.
  • Interact and be a representative throughout the region at various levels of management on behalf of Data Service as well as effectively engage with external stakeholders, while keeping them informed on progress related to their requests, as needed.
  • Cultivate a positive and collaborative working environment within the DAO and with external stakeholders and promote an environment that supports diversity and reflects the HSBC brand.





What you need to have to succeed in this role


  • Minimum 5 years of proven experience in project management and intake management for data organization.
  • Ability to coordinate with offshore resources across time zones and work cultures.
  • Strong communication and interpersonal skills when holding stakeholders accountable.
  • Experience with managing interactions with SMEs/ITSOs.
  • Ability to coordinate across conflicting requests and prioritize competing demands.
  • A good knowledge of the US DAO, and the broader organization, and its strategy, internal policies, and procedures is preferable.
  • Ability to form effective relationships and achieve influence at the most senior level in the organization.
  • Strong leadership and program management ability, developing and motivating cross-functional employees.


What we offer



  • Competitive salary
  • Annual performance-based bonus
  • Additional bonuses for recognition awards
  • Multisport card
  • Private medical care
  • Life insurance
  • One-time reimbursement of home office set-up (up to 800 PLN).
  • Corporate parties & events
  • CSR initiatives
  • Nursery discounts
  • Financial support with trainings and education
  • Social fund
  • Flexible working hours
  • Free parking





If your CV meets our criteria, you should expect the following steps in the recruitment process:


  • Online assessment.
  • Telephone screen (for external candidates only)
  • Job interview with the hiring manager.




We are looking to hire as soon as possible so don’t wait and apply now

You'll achieve more when you join HSBC.


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