Web Content Editor

We're on the lookout for a proactive and detail-oriented Web Editor/Publisher to join our Growth & Mar-Tech Stream. In this role, you’ll be responsible for managing and optimizing content updates and front-end changes across our digital platforms, ensuring consistency, accuracy, and alignment with our overall business objectives. You'll work closely with our content, SEO, CRM, design, and engineering teams to implement strategies, manage web assets, and facilitate content management.

What you’ll do:

• Manage content updates and front-end changes, ensuring alignment with company strategies and brand guidelines.
• Collaborate cross-functionally with SEO, content, CRM, and design teams to implement predefined strategies and optimize web pages.
• Use Bloomreach for database querying, HTML / email template management and creation, ensuring content is properly structured and updated.
• Implement high-impact web updates, ranging from small-scale changes to larger, more complex tasks.
• Ensure all updates are made with attention to SEO best practices and site performance optimization.
• Liaise with the engineering team to handle front-end updates and resolve technical issues.

Ideally, you’ll bring with you:

(Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway).

• Intermediate proficiency in front-end technologies: HTML, CSS, JavaScript.
• Experience working with headless CMS platforms, ideally Storyblok.
• Basic understanding of Google Tag Manager.
• Understanding of SEO principles and ability to implement on-page and tech optimizations.
• Experience with Bloomreach for database and HTML assets management (training provided).
• Basic familiarity with template engines / languages (preferably Jinja) and database querying.
• Ability to work independently and manage workload efficiently in a structured and consistent work environment.
• Strong communication skills and the ability to collaborate with cross-functional teams.
• Attention to detail is crucial in both content management and front-end updates.

Perks and benefits:

• Private life and health Insurance.
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Pre-paid virtual card.
• Annual travel allowance.
• Language classes.
• Personalized progression plan.
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Lunch subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.5 million passengers in receiving their rightful compensation, and we've protected over 8 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you