Customer Analytics Manager

1 tydzień temu

Warszawa, mazowieckie, Polska Gi Group S.A. Pełny etat
ZAKRES OBOWIĄZKÓW:

Job scope:
  • Drive the analytical agenda across CRM, loyalty programs, and digital marketing campaigns
  • Define, track, and optimize KPIs focused on acquisition, retention, churn, and customer lifetime value (CLV)
  • Design and implement customer segmentation models and establish robust test‑and‑learn frameworks
  • Collaborate with business and marketing stakeholders to translate insights into actionable strategies
  • Lead and mentor a team of analysts, ensuring timely delivery of dashboards, reports, and strategic recommendations
  • Build and continuously enhance a comprehensive customer analytics framework
  • Conduct in‑depth analysis of shopping behavior and customer segments to inform decision‑making
  • Provide actionable CRM and marketing insights that drive growth and engagement


GI Group Poland is acting as an Employment Agency in relation to this vacancy.
WYMAGANIA:

Ideal profile:
  • 5-7 years of experience in customer analytics, marketing insights, or data science, ideally within retail or consumer industries
  • Proven expertise in data and CRM analytics, including loyalty program data models
  • Advanced proficiency in SQL and business intelligence tools such as Power BI, Tableau, or similar; knowledge of Google Analytics is essential
  • Strong business acumen with the ability to translate complex data into clear, actionable insights
  • Skilled in data storytelling, turning analysis into compelling narratives that drive decision‑making
  • Demonstrated leadership experience, with the ability to mentor analysts and collaborate effectively across functions
  • Meticulous attention to accuracy, clarity, and impact in all deliverables
  • Fluency in both Polish and English


OFERUJEMY:

Offer:
  • Work in a leading retail organization trusted across Europe
  • Competitive salary, career growth, and comprehensive benefits
  • Discounts on company products
  • Continuous learning through training, courses, and webinars
  • Opportunities to improve language skills and collaborate internationally
  • Loyalty rewards, including jubilee awards, extra days off, and special discounts
  • A supportive, knowledge‑sharing work culture


#LI-AI1

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