SIAM Consultant with English

SIAM Consultant with English / GermanMiejsce pracy: OpoleTechnologies we useExpectedServiceNowBMC RemedyCMDBOptionalServiceNow CMDBHRSDCSMITOMITAMSecOpsOperating systemLinuxAbout the projectChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your responsibilitiesBuild customer relationships by delivering at client expectations on assigned deliverables, proactively identifying add on work and assisting in identifying cross sales leadsBuild and transition Service Management and Service Integration solutionsCarry out discovery process by gathering customer’s business requirements and/or assessing the maturity of the IT organization and the level of businessTranslate customer’s business requirements into IT delivery, including IT principlesOversee specific work / tasks or process streams including ensuring ITIL aligned processes, procedures and work instructions are produced to required standard and are trained uponOur requirementsStrong analytical skills to evaluate the criticality of information collected from multiple sources, reconcile conflicts, decompose high-level information into detailPresentation and workshops facilitation skills, ability to provide training to clients and internal team membersExperience in any of ITIL Service Management Process domain (IT Asset Management Lifecycle processes as a plus)Awareness of technologies and good practices that support ITSM solutions, integrations including CMDB and auto-discovery toolingUnderstanding of functionalities of at least one ITSM solutions (ServiceNow, BMC Remedy etc.) and ability to explain and recommend platform capabilities to maximize value of delivered service (experience with CMDB as a plus)Willingness to work with new technologies and to acquire new skillsExcellent command of the English language and experience in communication across all levels of an IT organization, at the most senior levelReadiness for business travelOptionalExpertise in ServiceNow CMDB, including CI Class Manager and Health module configurationHands-on experience in deployment, configuration or administration of the ServiceNow platform, familiarity with system automations and integration architectureExperience with one or more ServiceNow Products other than ITSM such as HRSD, CSM, ITOM/CMDB - including CI Class Manager and Health module configuration, ITAM or SecOps as example (ideally on implementer level)What we offerWell-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.Benefitssharing the costs of sports activitiesprivate medical carelife insuranceno dress codeparking space for employeesextra social benefitsredeployment packageemployee referral programcharity initiativesaccess to courses e.g. Excel, VBA, RPA, Customer Careunlimited access to Udemy Businessfree chat/call with a therapistRecruitment stagesInterview with the recruiterCompetency Tests/Language VerificationVideo call with a managerFinal DecisionCapgemini Polska Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).