Senior Application Reliability Engineer

Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityWe have a unique opportunity for you to join our team (CTO DevOps Services) and help improving the developer experience by improving the application which are used globally by HSBC staff in their daily work as part of SDLC. The applications are used by more than 50000 staff so it is very much important to keep it running without degradations, major incidents and in case there are need to take quick actions to make application is available and productivity of the users is not impacted as these applications are used to deliver the new baking applications, features etc. through agile ways of working.What you’ll doWork as DevOps Engineer/SRE for our global, highly available (24x7) deployment of Jira and ConfluenceDesign, implement and maintain highly available, performant, scalable and secure Atlassian Jira and Confluence estateAutomate deployment, monitoring, recovery and other support operations of Atlassian applications using infrastructure-as-code tools, CI/CD pipelines and programming scriptsLead incident responses, root cause analysis and post-incident-reviews with our global Atlassian team, infrastructure teams (Network, Linux, Database and Storage, etc.) and application vendorsWork in partnership with the product owner to define operational metrics (KPIs/SLIs/SLOs); build & maintain observability to continuously monitor the operational performance; create & execute action plans to address failures to meet the desired metrics.Plan and execute application/infrastructure migration, DR failover/testing, and upgrade activitiesReview user support queries, enhance automation and self-service capability to improve user experience and reduce manual toil on user support.Coaching junior team members to uplift the team’s DevOps and SRE capabilities and strengthen collaborations. Support team’s hiring and people management activities.What you need to have to succeed in this roleStrong experience in leading SRE/DevOps team in an agile working environmentSelf-starter and focused on deliverables and a biased for action - flexible and agile attitude in respect to responsibilities and change.Strong hands-on experience in designing and maintaining mission-critical Java & Linux-based application environment on-premises and on cloud (ideally AWS/GCP)Strong hands-on experience automating support and delivery operations with Terraform/Ansible/Puppet, CI/CD pipelines and programming scripts including building observability with Grafana, Prometheus, Splunk, AppDynamics or similar tools.Strong experience in collaborating with globally dispersed, cross-functional teams and vendors in project delivery, incident & problem management. Excellent oral, written communication and presentation skills. Able to perform out-of-hours production support and project delivery duties.Strong hands-on experience in performance optimization and troubleshooting issues on Oracle & PostgreSQL databases, Network, Storage, Linux OS & JVMs.Good full-stack engineering skills with some of these programming languages - Java, Python, NodeJS, GoExperience in maintaining Atlassian applications in a large enterprise and migrating them from on-premises to Cloud/SaaS will be preferrable but not necessary.What we offerCompetitive salaryAnnual performance-based bonusAdditional bonuses for recognition awardsMultisport cardPrivate medical careLife insuranceOne-time reimbursement of home office set-up (up to 800 PLN).Corporate parties & eventsCSR initiativesNursery and kindergarten discountsLanguage classesFinancial support with trainings and educationSocial fundFlexible working hoursFree parkingIf your CV meets our criteria, you should expect the following steps in the recruitment process:Online behavioural testTelephone screenZoom interview with the hiring managerWe are looking to hire as soon as possible so don’t wait and apply nowYou'll achieve more when you join HSBC.