Customer Care Coordinator

1 tydzień temu

Warszawa, mazowieckie, Polska Perfect Gym Solutions Pełny etat 6 zł

Hello YOU Want to be the voice of the customer in the fitness tech industry?

PerfectGym is a data-driven, global SaaS company innovating the fitness industry. We empower fitness businesses worldwide using cutting-edge technology. As part of the international Sport Alliance group, we combine the fast-paced, high-impact environment of a tech company with the stability of a major corporation. We are looking for a passionate and motivated Customer Care Coordinator to join our support team.


Your Position in Our Team

As a Customer Care Coordinator, you will be the first point of contact for our global customers. Your mission is to provide a world-class support experience by helping customers use our product effectively, resolving issues, and acting as their advocate within the company.


Key Responsibilities:

  • Respond to customer inquiries via email, live chat, and phone with speed, professionalism, and empathy.

  • Assist customers in using our product effectively by providing clear guidance, best practices, and solutions.

  • Identify, document, and track bugs and platform incidents, ensuring accurate reporting to the technical teams.

  • Escalate complex issues to Customer Care Managers for smooth handovers.

  • Collect and log customer feedback and feature requests to support Product and Engineering teams in improving the platform.

  • Contribute to the team knowledge base by documenting solutions and processes.


Your Profile

We are looking for someone with:

  • Exceptional attention to detail and a methodical approach to problem-solving.

  • A passion for helping people and delivering high customer satisfaction.

  • Excellent written and verbal communication skills in English.

  • Strong analytical and problem-solving abilities with the capacity to quickly understand and diagnose issues.

  • Motivation to build a career in customer success and technology.

Extra credit if you also:

  • Speak and understand German, Spanish, or French.

  • Have experience with CRM or helpdesk software (e.g., Zendesk, Salesforce, Intercom).

  • Have knowledge of the fitness or leisure industry from the perspective of an employee, trainer, or member.

  • Are willing to work outside of standard 9-5 hours.


Your benefits with us


  • Benefits package – private medical care and a sports card to support your health and well-being

  • Flexible working hours – manage your schedule and enjoy a real work-life balance

  • Flexible work model – work fully remotely or combine it with on-site collaboration at our modern office in Warsaw

  • Flexible employment options – choose the type of contract that best suits your needs

  • Access to Udemy Business – grow your skills with thousands of high-quality online courses

  • Unique experience in the Fitness and SaaS industry – join a market-leading company in a dynamic, fast-growing field

  • International team – collaborate with talented colleagues from around the world in a diverse and inclusive environment

  • Unforgettable company events – take part in engaging team-building activities and memorable celebrations

  • No dress code – express your personal style and feel comfortable at work

  • Dog-friendly office – bring your furry friends to our pet-friendly Warsaw workspace

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