Senior Specialist Multilingual

3 tygodni temu

Kraków, małopolskie, Polska HCLTech Pełny etat

Daily Activities:

  • Manage user accounts across applications running on various platforms (e.g. Windows, Active Directory, Exchange)
  • Create and administer LAN accounts, Global Groups, email accounts for new users
  • Create and administer various shared resources (e.g. distribution lists, directories, shared email accounts, shared calendars and conference rooms)
  • Standardize network resources as per client requirements and grant permissions on them
  • Set up servers as per the client standards and grant permissions on them
  • Ensure that customers have the appropriate access to the tools necessary to support their business in an efficient way
  • Perform a role of a System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
  • Perform development and maintenance of Knowledge Base for the User Account Maintenance Procedures


Soft Skills:

  • Good communication and conversation skills (both verbal and written)
  • Fluent English (min B2) is a must-have and any other language at a B2/C1 level (DUTCH, ENGLISH, FRENCH, GERMAN, GREEK, NORWEGIAN, PORTUGUESE - BRAZILIAN, PORTUGUESE - PORTUGAL, SERBIAN),
  • Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations
  • Ability to ensure high level of customer satisfaction and acceptance
  • Personal dedication to providing high quality service. Ability to finish what is started is a must
  • Desire to reinforce HCL’s values and methodology
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
  • Ability to acquire new information quickly and the willingness to do so at all times


Technical Requirements:

  • Working knowledge of applications running across multiple platforms (e.g. Windows, Exchange)
  • Understanding of ITIL processes
  • Experience in UNIX/Mac enviroment
  • Working knowledge of ticketing system for incident management
  • Ability to define processes and implement them as per need
  • Ability to conduct Root Cause Analysis
  • Ability to successfully provide hardware/software/network problem diagnosis/resolution via telephone
  • Familiarity with the process of creating user accounts for Active Directory, Exchange mailboxes, distribution lists
  • Knowledge of VPN and remote dial-in users
  • Knowledge of Active Directory, Windows operating system, both Server and Client, Mac OS;
  • Knowledge of ITSM ticketing tools (e.g. Remedy, ServiceNow etc.)


Years of Experience:

  • Total: 3-4 years of higher education (B.Sc. or diploma)
  • Relevant: 2-3+ years of help desk/desk side, customer service, and support experience; experience with solving hardware related problems


Certification Requirements:

  • MCP/MCSE/MCSA preferred
  • ITIL knowledge especially on Service Desk, Incident, Problem, and Change Management preferred



  • Spanish-speaking Trading Services Analyst, in Krakow, Poland

    6 dni temu

    Kraków, Lesser Poland Multilingual Worldwide Pełny etat

    Interested in a job in Krakow in finance? Our partner, a leader in spread betting and CFD provision since 1974, is looking for Spanish speakers like you to join their team. You don't need a finance background—just enthusiasm and a desire to learn.About our partner:Established in 1974, our partner pioneered financial spread betting and have since become the...

  • Italian-speaking Trading Services Analyst, in Krakow, Poland

    6 dni temu

    Kraków, Lesser Poland Multilingual Worldwide Pełny etat

    Interested in a job in Krakow in finance? Our partner, a leader in spread betting and CFD provision since 1974, is looking for Italian speakers like you to join their team. You don't need a finance background—just enthusiasm and a desire to learn.About our partner:Established in 1974, our partner pioneered financial spread betting and have since become the...

  • Statutory and Tax Reporting Senior Specialist

    4 dni temu

    Kraków, Polska Lundbeck GBS Krakow Pełny etat

    We are looking for a focused, and responsible person who is willing to share knowledge and experience in finance and accounting.If it sounds like you, why don’t you join Lundbeck in Krakow, a certified Great Place to Work and Poland’s Best Employer, and get your brain in the game?As Statutory and Tax Reporting Senior Specialist your responsibilities will...

  • Financial Systems Senior Specialist

    6 dni temu

    Kraków, Polska Verisk Pełny etat

    Job Description We are thrilled to announce an opportunity for a highly skilled Financial Systems Senior Specialist , proficient in Oracle Fusion modules and processes . In this pivotal role, you will spearhead the optimization, management, and maintenance of Verisk's Financial Systems. Your expertise will support and guide a team of Subject Matter...

  • Total rewards specialist

    2 dni temu

    Kraków, Lesser Poland Avanade Spain Sl Pełny etat

    Ask our people why they love working at Avanade, and you'll hear the same answer repeatedly, it's our people. As a consultancy, people are at the heart of everything we do, without them we cannot deliver the digital transformation our clients' businesses depend on. Our Total Rewards (TR) team, within Human Resources (HR), seeks to elevate the experience of...

  • Junior Operations Specialist at Mutual Fund Services

    4 tygodni temu

    Kraków, Polska Brown Brothers Harriman Pełny etat

    At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can....

  • Outsourcing Oversight

    4 tygodni temu

    Kraków, Polska State Street Pełny etat

    About the role:   The individual will provide outsourcing oversight support to Ireland legal entities. The role may be performed in a hybrid model (2-3 days from the office) in Polish business hours (9 AM - 5 PM).   As an Outsourcing Oversight & Reporting Specialist, Senior Associate you will: Contribute towards the production of regular MI...

  • Tax & Statutory Specialist

    3 tygodni temu

    Kraków, Polska Hyva Pełny etat

    About the company  Hyva Group is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. The company is committed to the development, production, marketing and distribution of components used in hydraulic loading and unloading systems on trucks and trailers. Its...

  • Customer Service Specialist with Czech

    3 tygodni temu

    Kraków, Polska LeasingTeam Group Pełny etat

    LeasingTeam Professional supports Polish and global enterprises in sourcing key talent and in human resources management. The Agency specializes in permanent recruitment for mid- and senior level positions and in white-collar outsourcing. It successfully completes recruitment projects by applying a trademark ASSET® methodology that structures recruiter...

  • Senior Rigid Pipeline Engineer

    2 tygodni temu

    Kraków, Polska TechnipFMC Pełny etat

    Senior Rigid Pipeline Engineer Location: Hyderabad, IN Employment type: Employee Place of work: Office Offshore/Onshore: Offshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be...

  • Senior Process Specialist FP&A

    3 dni temu

    Kraków, Lesser Poland HEINEKEN Pełny etat

    At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to "WOW" the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report,...

  • Senior Process Specialist FP&A

    1 tydzień temu

    Kraków, Polska HEINEKEN Pełny etat

    At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to...

  • Senior Global Process

    3 tygodni temu

    Kraków, Polska HEINEKEN Global Shared Services Pełny etat

    At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer,...

  • Senior Software Engineer

    4 tygodni temu

    Kraków, Polska GPC Global Technology Center Pełny etat

    Position Purpose:This is a Senior Engineering role with responsibility for enabling development and execution in one of our main projects such as Supply Chain Integrations, Commerce Platforms, Pricing and Customer Domain, etc.This individual must be a technologist & engineer at heart and be comfortable in enabling new technology. She/he must exhibit a deep...

  • Senior Process Specialist FP&A

    4 tygodni temu

    Kraków, Polska HEINEKEN Global Shared Services Pełny etat

    At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data, and technology professionals ready to „WOW” the world with our expertise, passion, and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to...

  • Senior Process Specialist FP&A

    3 tygodni temu

    Kraków, Lesser Poland HEINEKEN Global Shared Services Pełny etat

    At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data, and technology professionals ready to "WOW" the world with our expertise, passion, and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to...

  • Platform Enablement Specialist

    3 tygodni temu

    Kraków, Polska Autodesk Pełny etat

    Job Requisition ID # 24WD76665 Customer Success is looking for a Platform-Cloud Support Enablement Specialist to join our fast-growing, dynamic team and deliver training for the explosive growth of our multi-faceted Global Support Team. You will design and deliver support enablement program and content across the organization to help our support...

  • Risk Analyst

    3 tygodni temu

    Kraków, Polska HITACHI ENERGY ITALY S.P.A. Pełny etat

    Description : As a Risk Analyst, you will be responsible for supporting a Hitachi Energy Enterprise Risk Manager in managing cross-organizational risk themes through-out its life cycle, coordinating with other risk functions and improving organizational resilience. This position reports to the Hitachi Energy Enterprise Risk Manager. Your...

  • Category Specialist

    2 tygodni temu

    Kraków, Polska Westinghouse Electric Company LLC. Pełny etat

    This position is responsible for performing key activities to assure supply continuity across specific commodities. This position takes direction from the Director of Category Management and works cross-functionally to deliver cost, quality, delivery, and reliability to reach organizational goals. Support for monitoring active projects, updating status,...

  • Senior Helpdesk Specialist

    3 tygodni temu

    Kraków, Polska funcrafters Pełny etat

    At FunCrafters, we are expanding our team and seeking dedicated individuals to work from our office, bringing expertise and innovation to our IT support functions. Here's what the role entails and what we're looking for in potential candidates: What You'll DoOffer technical support to FunCrafters' employees directly from our office, addressing both hands-on...