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Team Leader with French

4 miesięcy temu

Kraków, małopolskie, Polska Capita Pełny etat

We are seeking a dynamic and motivated individual to join our new team as a Team Leader. As a Team Leader, you will play a crucial role in managing and guiding a team of talented professionals to achieve set goals and objectives. If you thrive in a fast-paced and innovative environment, this is the perfect opportunity for you.


What you'll be doing:


Important individual tasks

  • Driving the quality and quantity of outputs from all assigned customer associates
  • Ensuring customer associates develop the required specialist knowledge, communication requirements and process knowledge to deliver the best results.
  • Control of deployment times (e.g. duty roster, breaks)
  • Productivity: target achievement regarding operational, project-specific key figures


Leadership of the customer associates

  • Leading the customer associates via meetings and follow up sessions on corresponding target agreements regarding the quality and quantity of work and work behaviour.
  • Performance management and maintaining adherence to required standards, processes, and workflows
  • Follow-up and control of quality assurance
  • Conducting employee reviews


Project-related tasks

  • Maintaining project documentation and the associated tools
  • Planning and follow-up (reviews) of training courses for customer associates
  • Organising and implementation of team meetings and briefings
  • Preparing of required reports and presentations


Skills you need to succeed:


  • German or French C1+ level is a must
  • English B2/C1
  • Customer-oriented thinking and attitude
  • Exellent organizational and communication skills
  • Very good analytical and critical thinking
  • Service-oriented, appreciative, and respectful attitude
  • Good understanding of reltionships and strong relations building skills
  • Experience in a position of responsibility (Deputy Team Leader / Supervisor role)


What's in it for you:


  • Performance bonus
  • Mental health helpline - a free platform for psychological, psychotherapeutic and coaching support
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Opportunity to become one of the Internal Trainers
  • A multinational environment with strong ties to UK business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)