Analityk ServiceNow

The ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and SPM.We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.Your tasksConducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutionsTranslating user requirements into development specifications and supporting the development team as neededDesigning solutions that align with stakeholders' requirementsCreating and managing project and deliverable documentationEstablishing technical requirements for the delivery team, e.g., user stories, acceptance criteriaSupervising development progress and guiding customers through the UAT phaseManaging production deploymentsConducting necessary training for end-users on platform usability and implementing solutionsRequirementsMinimum 3 years of experience with the ServiceNow platformPrevious experience as a Business AnalystAbility to collaborate with both technology and business stakeholders dailyStrong problem-solving skillsExcellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practicesFundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databasesFamiliarity with Agile/Scrum methodologiesExperience in creating understandable flow charts according to BPMN guidelinesServiceNow Certified System Administrator certificationFluency in Polish and English requiredResiding in Poland requiredWhat we offer Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022 Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more Comfortable workplace – class A offices or remote work Dozens of fascinating projects for prestigious brands from all over the world PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers Investment in your growth – meetups, webinars, training platform and technology blog – you choose Fantastic atmosphere created by all Sii Power People Join the Sii team – develop your skills, gain experience, and build your career