Customer Service Data

22 godzin temu

Poznań wielkopolskie, wielkopolskie, Polska Randstad Polska Sp. z o.o. Pełny etat
Customer Service Data & Insights AnalystMiejsce pracy: PoznańRecruitment for

For our Client, we are seeking a Customer Service Data & Insights Analyst (Data & BI Analyst) with fluent English , who will play a key role in the digital transformation of customer service operations across Europe.

This is a unique opportunity to work in a dynamic, international environment where you will have a real impact on unlocking the power of data. Your role will be crucial in building scalable dashboards, leading the adoption of BI tools (e.g., Power BI) , and optimizing processes.

If you have proven expertise in Business Intelligence, know how to manage complex datasets (including integration with ERP/CRM systems) and want to have a real impact on achieving operational goals, apply now and help build the future of customer service

Technologies we useOperating system
  • Windows
Your responsibilities
  • Defining BI Strategy: Define and execute the analytics and Business Intelligence (BI) strategy for Customer Service, aligned with the digital transformation roadmap.
  • Data-to-Insight Transformation: Translate complex data into actionable insights that improve customer experience, operational efficiency, and ROI.
  • BI Tool Adoption & Optimization: Lead the adoption and optimization of Business Intelligence tools (e.g., Power BI, SAP Analytics Cloud).
  • Data Integration Management: Manage data sourcing, aggregation, and integration from various source systems (e.g., ERP, CRM, and ticketing platforms).
  • Automation and Self-Service: Drive automation and self-service analytics capabilities to empower business users and reduce manual reporting.
  • Cross-Functional Collaboration: Collaborate with Customer Service, Logistics, and Commercial teams to define analytical needs and deliver impactful solutions.
  • Dashboard Development: Develop and maintain dashboards, reports, and performance monitoring tools for customer service operations.
  • Insight Communication: Present insights in a clear, compelling format to drive adoption and influence decision-making.
  • Data Governance & Compliance: Implement data governance policies to ensure accuracy, security, and compliance (e.g., data privacy regulations).
  • Strategic Support: Support strategic initiatives by identifying trends, risks, and opportunities through advanced data analysis.
Employer requirements
  • proven business intelligence expertise, with practical experience transforming raw data into actionable insights using tools such as Power BI, SAP Analytics Cloud, and SQL-based platforms
  • deep knowledge of data architecture, data governance, and integration with systems such as ERP (SAP SD/MM), CRM, and ticketing platforms
  • fluent English
  • ability to translate business needs into technical requirements and deliver scalable BI solutions
  • advanced analytical skills (including statistical analysis and trend forecasting)
  • experience building, maintaining dashboards and tools for monitoring the performance of customer service operations
  • excellent communication skills
What employer offers
  • opportunity to be a part of a new drepartment with dynamic career path development
  • full employment contract
  • hybrid work model
  • modern office
  • attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform)
  • attractive bonus system
Randstad Polska Sp. z o.o.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

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