ServiceNow Analyst

ServiceNow AnalystMiejsce pracy: GdańskTechnologies we useOperating systemWindowsAbout the projectThe ServiceNow Team at Sii provides comprehensive services to clients across various industries in Europe and the United States. We specialize in enhancing customer platforms, optimizing and digitizing process flows, and expanding platform usage within client organizations. Our expertise spans multiple ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, SecOps, and SPM.We are currently seeking a ServiceNow Analyst to join our team. In this role, you will be involved in multiple projects utilizing various modules and applications within the ServiceNow platform.Your responsibilitiesConducting business analysis to understand customers' expectations for ServiceNow out-of-the-box or custom solutionsTranslating user requirements into development specifications and supporting the development team as neededDesigning solutions that align with stakeholders' requirementsCreating and managing project and deliverable documentationEstablishing technical requirements for the delivery team, e.g., user stories, acceptance criteriaSupervising development progress and guiding customers through the UAT phaseManaging production deploymentsConducting necessary training for end-users on platform usability and implementing solutionsOur requirementsMinimum 3 years of experience with the ServiceNow platformPrevious experience as a Business AnalystAbility to collaborate with both technology and business stakeholders dailyStrong problem-solving skillsExcellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practicesFundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databasesFamiliarity with Agile/Scrum methodologiesExperience in creating understandable flow charts according to BPMN guidelinesServiceNow Certified System Administrator certificationFluency in Polish and English requiredResiding in Poland requiredThis is how we organize our workThis is how we workagilescrumWhat we offerGreat Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideasEmployment stability - revenue of PLN 2.1BN, no debts, since 2006 on the marketWe share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and moreComfortable workplace – class A offices or remote workDozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer applicationPLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workersInvestment in your growth – meetups, webinars, training platform and technology blog – you chooseFantastic atmosphere created by all Sii Power PeopleRecruitment stagesSend your CVTalk to us about your expectationsLearn more about our projects and choose the bestStart your adventure with SiiSii Sp. z o.o.Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promote a diverse and inclusive work environment.