ServiceNow Architect – retail project

ServiceNow Architect – retail project (f/m/x)Miejsce pracy: ToruńTechnologies we useExpectedITSMITOMCSMServiceNowAbout the projectJoin our team of talented professionals who share a deep passion for IT and are constantly focused on providing excellent customer service. In this strategic role, you will own the design and architecture of the ServiceNow platform, ensuring scalable, secure, and sustainable solutions. You'll play a vital part in shaping the platform’s roadmap, guiding development teams, and implementing best practices aligned with ITIL standards and business objectives. If you are passionate about crafting robust enterprise solutions and want to leave a lasting impact across a global organization, this is the role for you.Your responsibilitiesDesigning and leading scalable technical solutions on the ServiceNow platform that align with strategic business goalsGuiding development teams by providing architectural expertise across modules like ITSM, ITOM, and CSMEnsuring compliance with security standards, regulatory requirements, and platform best practicesReviewing enhancements, estimating stories, and defining in technical steps for implementationCreating and maintaining server-side scripts, ACLs, Business Rules, UI Actions, and UI PoliciesDeveloping and managing integrations with systems such as SAP, Jira, and LDAPManaging platform updates, performing instance cloning, and maintaining overall platform stabilityCollaborating with the platform owner and business stakeholders to gather requirements and deliver tailored solutionsStaying current with ServiceNow advancements, integrating new features and modules to support evolving business needsOur requirementsAt least 5 years of hands-on experience with ServiceNow, including a minimum of 2 years in a technical architecture/design domainDeep understanding of ServiceNow capabilities, solutions, and implementation methodologiesStrong organizational and communication skills with the ability to manage complex information effectivelySolid knowledge of the ITIL framework and service management conceptsExperience in scripting, workflow configuration, and integration designFluent in English, both written and spokenProactive, self-driven approach with a continuous learning mindsetResiding in Poland requiredWhat we offerGreat Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideasEmployment stability - revenue of PLN 2.1BN, no debts, since 2006 on the marketWe share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and moreComfortable workplace – class A offices or remote workDozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer applicationPLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workersInvestment in your growth – meetups, webinars, training platform and technology blog – you chooseFantastic atmosphere created by all Sii Power PeopleRecruitment stagesSend your CVTalk to us about your expectationsLearn more about our projects and choose the bestStart your adventure with SiiSii Sp. z o.o.Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.