IT Operations Team Coordinator Network Support Team

3 tygodni temu

Warszawa, mazowieckie, Polska emagine Polska Pełny etat

PROJECT INFORMATION:

Industry: IT

Cooperation: long-term

Type of assignment: B2B

Start: January/to determinate

Working hours: 12:00-21:00 (continuous work 4 days on/2 days off)


ROLE DESCRIPTION:

Network Support Team Coordinator will be responsible for co-managing the day-to-day operations of the Network Factory Team (ca. 20 people), providing a service for the customers.


RESPONSIBILITIES:

  • Organizing, coordinating, and monitoring tasks with day-to-day operations in Network Area.
  • Being responsible for the high quality and timeliness of tasks delivered by the teams.
  • Building and maintaining good relations within the teams, as well as ongoing support and motivation of all team members.
  • Being responsible for new joiners’ onboarding and ongoing competency development of all teammates.
  • Being responsible for continuous service improvements and optimization.
  • Cooperating with internal and external customers, as well as responding to escalations.
  • Collaborating with stakeholders within the company as a part of multiple projects, changes, and improvements.


REQUIREMENTS:

  • Communicative English and Polish language (spoken and written).
  • Solid knowledge of ITIL processes.
  • Solid knowledge of systems and solutions supporting the Networking area.
  • Good communication and interpersonal skills and ability to manage relations with teammates, customers, and other stakeholders

Nice to have:

  • IT-related education completed or in progress
  • Experience in managing/coordinating IT operations

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