Tech Support Engineer

3 tygodni temu


Warszawa, mazowieckie, Polska Archdesk Pełny etat

Tech Support Engineer


Archdesk is a next-generation ERP software for construction companies in a SaaS model.

Working on some of the most notable construction projects around Europe for some of the biggest construction companies and tens of smaller subcontractors across the UK, the rest of Europe and UAE.


As a Tech Support Engineer at Archdesk, you will play a crucial role in ensuring our clients receive exceptional technical support and assistance. You will collaborate closely across various teams to troubleshoot issues, provide solutions, and contribute to the providing an excellent customer experience. This position offers an exciting opportunity to work in a dynamic startup environment and create a significant impact.


This position is fully remote and can be undertaken on B2B or employment contract terms.


Responsibilities:


  • Troubleshoot software problems reported by clients, identify root causes, and implement solutions.
  • Collaborate with internal teams to escalate complex issues and provide feedback for product improvement.
  • Document support processes, solutions, and best practices for internal and external use.
  • Assist in the creation and maintenance of knowledge base articles and user guides.
  • Perform re-configurations for clients to ensure they are using the system in the most efficient way for their needs;
  • Proactively identify trends in client issues and propose solutions to prevent recurrence.
  • Contribute to a positive and collaborative team culture, sharing knowledge and expertise with colleagues.
  • Resolve technical issues and other requests from customers.


Requirements:


  • Proven experience in a technical support role, preferably in a SaaS environment.
  • Strong understanding of construction industry workflows and terminology.
  • Proficiency in troubleshooting software issues and providing timely resolutions.
  • Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical users.
  • Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
  • Familiarity with help desk software and ticketing systems.
  • Understanding and experience of Jira.


The offer:


  • Company share options plan – every employee can eventually become a shareholder.
  • Career opportunity in an international environment
  • Being a part of a global start-up and working within a diverse team
  • Opportunities within a fast-growing company to grow as Archdesk scales
  • Commitment to Continuous Professional Development and training

  • Support Engineer

    4 tygodni temu


    Warszawa, Polska pracuj.pl Pełny etat

    Shift Markets was founded in 2009, as a leader in traditional finance and the FX space. Sensing the seismic shifts taking place in the financial industry and recognizing the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers., , Shift’s continued...

  • Support Engineer

    4 tygodni temu


    Warszawa, Mazovia, Polska pracuj Pełny etat

    Shift Markets was founded in 2009, as a leader in traditional finance and the FX space. Sensing the seismic shifts taking place in the financial industry and recognizing the disruptive power of digital assets, we made it our mission to make these decentralized trends accessible to every business, from market leaders to small retailers., , Shift's continued...


  • Warszawa, Polska L.M. Group Poland Pełny etat

    .NET Senior Application Support Engineer We are an international recruitment agency founded in 1987 in Israel, present in Poland since 2014. We specialize in recruiting for permanent and...


  • Warszawa, Polska Huuuge Games Pełny etat

    We’re seeking an IT Support Specialist to join our Warsaw office. We have the perfect spot if you’re a tech-savvy professional who loves solving problems and supporting teams with your IT wizardry. Dive into a role where you’ll manage, troubleshoot, and optimize our IT operations, ensuring everything tech-related runs as...

  • Reliability Engineer

    2 tygodni temu


    Warszawa, Polska L.M. Group Poland Pełny etat

    Reliability Engineer - Senior Application Support We are an international recruitment agency founded in 1987 in Israel, present in Poland since 2014. We specialize in recruiting for...


  • Warszawa, Polska IC Resources Pełny etat

    This is a superb opportunity for a Digital IC Design Engineer to join one of the world’s leading high-tech companies in the Silicon space, based in Poland. My client’s main office is based in Warsaw, however hybrid / remote working within Poland is also a possibility for the right candidate. The Digital IC Design Engineer will join a talented ASIC team...


  • Warszawa, Mazovia, Polska IC Resources Pełny etat

    This is a superb opportunity for a Digital IC Design Engineer to join one of the world's leading high-tech companies in the Silicon space, based in Poland. My client's main office is based in Warsaw, however hybrid / remote working within Poland is also a possibility for the right candidate. The Digital IC Design Engineer will join a talented ASIC team...

  • Sales Support

    1 tydzień temu


    Warszawa, Polska RITS Professional Services spółka z ograniczoną odpowiedzialnością Pełny etat

    Sales SupportYour responsibilities Administrative support in the sales process such as: preparing documents, reports, presentations, and sales offers. Coordinating the work of the entire sales area in terms of coordinating: offers, support in organizing events for clients,...


  • Warszawa, Polska Webinterpret SAS Pełny etat

    Customer Care Tech Specialist with ItalianYour responsibilities Investigate and solve customer's technical issues - our main idea is to solve the issue and make sure the client understands the solution; Interact with customers through email, chat and phone; ...


  • Warszawa, Mazovia, Polska Danaher Pełny etat

    Be part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...

  • Software Engineer

    1 tydzień temu


    Warszawa, Polska Sonova Warsaw Service Center Sp. z o.o. Pełny etat

    Software Engineer - Tools and InfrastructureYour responsibilities Design, develop, test, integrate, maintain and operate cloud solution services for internally developed software applications Support other teams that use our services for firmware development ...

  • PIMS Software Engineer

    3 tygodni temu


    Warszawa, Mazovia, Polska NES Fircroft Pełny etat

    Position Summary: The Project Information Manager (PIM) software development engineer is responsible for all software development activities within the Information Management System (IMS), which is an essential element of a successful large, complex projects. This effort will require collaboration and integration between internal and external stakeholders...

  • .NET Reliability Engineer

    2 tygodni temu


    Warszawa, Polska L.M. Group Poland Pełny etat

    .NET Reliability Engineer We are an international recruitment agency founded in 1987 in Israel, present in Poland since 2014. We specialize in recruiting for permanent and temporary...


  • Warszawa, Mazovia, Polska ScyllaDB Pełny etat

    At Scylla Cloud, we deliver the strength of ScyllaDB in a fully managed database-as-a-service platform. We provide our service in numerous locations around the globe and support multiple cloud providers. Our platform is managing hundreds of nodes for known logos around the world, complying with challenging requirements with regard to performance,...

  • Field Sales Engineer

    3 tygodni temu


    Warszawa, Mazovia, Polska Alfa Laval Pełny etat

    We are looking a highly motivated and dynamic individual to join our team as Field Sales Engineer. As a member of the team you will be contacting our customers with the portfolio of our products. You are the right candidate for us if you are self-driven, hardworking and enthusiastic to learn and develop, reliable and goal-oriented, persistent and patient....


  • Warszawa, Polska L.M. Group Poland Pełny etat

    .NET Site Operations Engineer We are an international recruitment agency founded in 1987 in Israel, present in Poland since 2014. We specialize in recruiting for permanent and temporary...

  • Reliability Engineer

    2 tygodni temu


    Warszawa, Polska L.M. Group Poland Pełny etat

    Reliability Engineer We are an international recruitment agency founded in 1987 in Israel, present in Poland since 2014. We specialize in recruiting for permanent and temporary positions....


  • Warszawa, Mazovia, Polska Hitachi Careers Pełny etat

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...


  • Warszawa, Polska L.M. Group Poland Pełny etat

    .NET System Reliability Engineer We are an international recruitment agency founded in 1987 in Israel, present in Poland since 2014. We specialize in recruiting for permanent and temporary...

  • Remote Service Engineer

    4 tygodni temu


    Warszawa, Polska Philips Pełny etat

    Job TitleRemote Service Engineer (Hybrid, Warsaw)Job DescriptionRemote Service Engineer Remote Service Hub Europe We are an internationally acting team within EMR&CM, part of the broader Enterprise Informatics organization, providing both support as well as consulting for various medical software products (Patient Data Management Systems). As such we...