First Line Support Engineer

4 tygodni temu

Kraków, małopolskie, Polska AVSystem Pełny etat 10 zł
As a Support Engineer, you will help us ensure we keep our Service Level Agreements (SLA) of our applications deployed globally for AVSystem consumers. You will be performing 1st line of support duties and handling escalations to 2nd/3rd lines of support. You will specialize in supporting the Unified Management Platform (UMP), which is AVSystem’s flagship product targeted at telecoms. This is a good start to take over more advanced business or technical roles at a later stage by transitioning to Technical Account Manager role in Project Management Office or support our Site Reliability Engineers in monitoring and administration of UMP products.Responsibilities:
  • Perform 1st line of support duties: acknowledge priority, gather issue details for all AVSystem’s products for telecoms/enterprises using Jira Service Management
  • Escalate and cooperate with 2nd/3rd line of support in product teams
  • After several months of onboarding, take extra-paid 24/7 on-call support duties to be the first point of contact for critical issues outside of regular office hours in Poland
  • Solve application-level issues of our UMP product in the telecom domain
  • Contribute to our knowledge base
Qualifications:
  • Fluent in English (B2/C1)
  • Basic understanding of networks (concepts such as: routers, IP, firewalls, client-server, HTTP)
  • Personality:
    • you’re able to work in context-switching situations, you are diligent and take responsibility to ensure progress on multiple issues at the same time
    • you like working with people – you’ll work a lot with customers in English (mainly written) and with the internal teams in Polish
    • you’re analytical, so over time you’ll be able to solve harder problems on your own & give feedback on missing tools / documentation for recurring problems
  • Nice to have:
    • in-depth knowledge of networks (LAN, WLAN, HTTP(S), TCP/UDP, DNS, DHCP, CLI)
    • bachelor’s degree in engineering
    • 1y+ experience in the first line of support/help-desk position
What we offer:
  • You’ll have a chance to become an expert in maintenance and help us shape the way we support critical applications for telecommunications companies
  • You’ll help us grow a leading Polish IoT / device management company that creates software used by tier-1 telcos (e.g. Orange, Vodafone) around the world and makes Internet connection possible for millions of end-users
  • Many career paths and employee development options:
    • transition to Technical Account Manager role (application-level maintenance in the context of customer business use-case)
    • technical specialization (supporting our Site Reliability Engineers by working on optimizing our monitoring infrastructure & basic system administration)
  • The usual stuff, such as:
    • Flexible working hours / fully remote work after onboarding
    • Multisport card
    • Company’s own parking and bike room
    • A relaxed work atmosphere – no dress code, no open space

  • Digital Support Specialist

    4 tygodni temu

    Kraków, małopolskie, Polska Transition Technologies MS Pełny etat

    Your responsibilities:Support onboarding of users into applications, including account creation, permissions management, and initial troubleshooting.Provide first-line helpdesk support by email, phone, and ticketing systems, escalating issues to product or development teams when required.Review and assist in maintaining user documentation for applications,...

  • Technical Support Engineer

    4 tygodni temu

    Kraków, małopolskie, Polska Jit Team Pełny etat 7 zł - 500 zł

    Salary: 360 - 415 PLN/MD + VAT (B2B contract)Work model: elastic hybrid from Kraków (at least 2 days per week from the office) Why choose this offer?Join a fast-growing technology company where you'll play a crucial role in delivering high-level IT servicesYou'll be part of a collaborative, technically skilled teamThe international work environment will...

  • Engineer - Endpoint Protection

    7 dni temu

    Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    Your career opportunityHSBC's Global IT Organisation ranks among the largest technology functions worldwide. It is imperative that IT processes are not only appropriately embedded but also operate with maximum efficiency. This is crucial for maintaining the organisation's effectiveness and sustaining its leadership position in the market.The Security...

  • Application Operations Engineer with French

    2 tygodni temu

    Kraków, małopolskie, małopolskie, Polska Capgemini Polska Pełny etat

    Application Operations Engineer with FrenchMiejsce pracy: KrakówTechnologies we useExpectedKubernetesTerraformCI/CD (GitLab)and AnsibleOptionalPowershellBashPythonOperating systemWindowsLinuxAbout the projectWe are looking for an experienced Application Operations Engineer to join our team. The successful candidate will be responsible for administering...

  • Senior Integration Software Engineer

    4 tygodni temu

    Kraków, małopolskie, Polska AVSystem Pełny etat 15 zł

    At AVSystem, we are a Polish-based company behind a telco industry-leading Unified Management Platform (UMP) product allowing Communication Service Providers automatic setup, upgrades, and monitoring of millions of their client routers.We are seeking a dedicated Senior Integration Software Engineer with a programming & networking background. Your role will...

  • Customer Support Engineer

    4 tygodni temu

    Kraków, małopolskie, Polska Experis Manpower Group Pełny etat 10 zł

    Key ResponsibilitiesProvide remote technical support for CX tools, resolving issues of moderate to high complexity.Act as a technical specialist supporting global customers.Collaborate with development and internal teams to address tool-related challenges.Manage incoming support cases and maintain accurate records in the CRM, including troubleshooting steps...

  • Support Engineer with some DevOps responsibilities

    3 tygodni temu

    Kraków, małopolskie, Polska Apriorit Pełny etat 3 zł - 200 zł

    Apriorit is a software engineering company, established in 2002, with significant experience in system programming, cybersecurity, reverse engineering, SaaS/Web, blockchain-based solutions, artificial Intelligence. Working with high-profile clients (including several Fortune 500 companies), we established high standards of software development, communication...

  • Senior Data Engineer

    4 tygodni temu

    Kraków, małopolskie, Polska hubQuest Pełny etat 28 zł - 500 zł

    We are a team of experts bringing together top talents in IT and analytics. Our mission is to build high-performing data and technology teams — from the ground up or by scaling existing ones — to help our partners become truly data-driven organizations.Currently, we are looking for a Senior Data Engineer to join the Global Analytics Unit, a global,...

  • DevOps Automation Engineer

    4 tygodni temu

    Kraków, małopolskie, Polska ITDS Pełny etat 23 zł - 100 zł

    Join us, and automate processes for faster, smarter business solutions!Kraków - based opportunity with hybrid work model (6 days/month in the office).As an Automation Engineer, you will be working for our client, a leading financial services organization focused on modernizing its infrastructure and improving operational efficiency. You will be involved in...

  • DevOps Engineer

    4 tygodni temu

    Kraków, małopolskie, Polska HSBC Service Delivery Pełny etat

    Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityCTO Data...