Major Incident Manager with French

Major Incident Manager with FrenchMiejsce pracy: KatowiceTechnologies we useExpectedITILSNOWYour responsibilitiesManagement and delivery of Major Incident ManagementCoordination, planning, escalation, communication and resourcing during Major IncidentsProduction and maintenance of the Major Incident communicationMonitor and escalate status as needed for Priority 1 and 2 outage ticketsProvide non-technical administrative support for Major Incident Response Teams (MIRTs)Ensure timely provision of agreed regular reports and documentsParticipation in Major Incident reviewsOur requirementsAbility to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstancesAbility to influence the tasks needed to resolve high priority incidentsKnowledge and utilization of ITSM, SNOW and other Capgemini tools used toDetailed ITIL awareness, ITIL Certification would be an advantageExcellent English and French communication skills, both written and verbalAbility to facilitate and coordinate technical Major Incident Restoration Team MeetingsAbility to manage, track and coordinate Major Incident recovery activities across multiple support client dataAbility to manage and collaborate with virtual teamsKnowledge of Problem Management, Incident, Management, and Change ManagementWhat we offerWell-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.Benefitssharing the costs of sports activitiesprivate medical carelife insuranceno dress codeparking space for employeesextra social benefitsredeployment packageemployee referral programcharity initiativesaccess to courses e.g. Excel, VBA, RPA, Customer Careunlimited access to Udemy Businessfree chat/call with a therapistRecruitment stagesInterview with the recruiterCompetency Tests/Language VerificationVideo call with a managerFinal DecisionYOUR ROLEThe role of Major Incident Manager falls within the Service Management domain. This role will have the responsibility of managing the Capgemini Major Incident Management process and therefore will work closely with Incident Management, Problem Management, Change Management, Capgemini Tower Management and Leads, SDMs, Service Desks and at times directly with the Customer.  The role requires an assertive person who has experience in dealing with challenging and complex customer issues and who is mature in business acumen. The successful candidate will be an excellent communicator, able to negotiate, plan and communicate major incident activities. You will use your influencing skills to ensure that resolutions are agreed and achieved swiftly and efficiently. This role requires an experience in dealing with challenging and difficult customer issues as well as the ability to deflate these types of situations without leadership escalation.Capgemini Polska Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).