Customer Service Specialist with German

4 tygodni temu

Gdańsk, Trójmiasto, Polska DCG Pełny etat

Responsibilities:

  • Providing excellent customer service through timely and accurate processing of information and contribution to data management: governance and data cleansing activities

  • Managing end to end order management process, including validation, implementing changes, responding to inquiries, monitoring order status, escalating issues, and overseeing billing processes

  • Managing the process of blocked orders including liaising with finance department and external agencies

  • Liaising with customers and internal departments to align on packaging creation process

  • Entering required master data records/changes in the system

  • Arranging sample products delivery to customers

  • Supporting forecasting process by generating multiple reports and liaising with sales /key account managers

  • Supporting the process of credit/debit note issuing / validation

  • Managing after sales tasks such as addressing customer complaints, processing returns, and ensuring customer satisfaction

  • Performing document validation and checks information for completeness and correctness in compliance with business conduct rules

  • Supporting other business units with customer liaison, accurately documenting customer requests

  • Contributing to high data quality and applies data governance standards

  • Contributing to projects in various departments outside of regular scope of responsibilities

  • Organizing, negotiating and coordinating the transport process

  • Handling export and import shipments according to customs procedures

  • Preparing shipping documents, e.g. bills of lading, packing lists, and customs documentation for international shipments

  • Supporting planning activities, cooperating the global logistics in the field of transport organization

  • Monitoring existing logistics processes in accordance with applicable internal procedures and completing files

  • Maintaining relevant data updates in the SAP and other logistics systems

  • Performing other duties as required by business need or direct supervisor

Requirements:

  • Fluent English and German, written and spoken is a must

  • Experience with customers in a service-oriented area in the B2B environment (at least 3 years)

  • Customer oriented attitude

  • Excellent organizational and communication skills

  • Computer literacy and ability to easily navigate between different screens and systems

  • Flexibility in adapting to a dynamic business environment

  • Experience working with SAP or a similar system

Offer:

  • Private medical care

  • Co-financing for the sports card

  • Life insurance co-financing

  • Training & learning opportunities

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