APP production support OPS

2 miesięcy temu

Kraków, małopolskie, Polska HCLTech Pełny etat
  • Adhering to SLAs
  • ITIL Processes awareness and adhering to
  • Reporting to the Track Lead / Team Lead
  • Helping team members in case of Issues/Technical Problems
  • Handling tickets / requests
  • Troubleshooting technical issues
  • Ensuring that the processes are adhered to
  • Understanding of Multi-geo support environment
  • Responsible for successful completion of Installation, configuration and migration
  • Ensure maximum uptime according to the SLA
  • Improves and maintains customer and employee satisfaction
  • Implementing new technologies and design changes
  • Applying patches/upgrades to maintain security level
  • Day-to-Day reporting analysis tasks
  • Interaction with various technical tracks (L2 support)
  • Vendor co-ordination & follow up
  • Knowledge about ITIL, CMMi framework
  • Ability to maintain the availability and performance of .net & Java based applications
  • Knowledge in Web Server/App server architecture, Apache Tomcat & JBOSS EAP
  • Good knowledge of web applications hosted on IIS, Worker process(s) troubleshooting, IIS logs monitoring, Recycling of applications.
  • Understanding around on setting up Scheduled Tasks and usage Service Accounts usage.
  • Understanding and experience on deployments and release management process
  • Understanding of any other App/Web server (like tomcat, wildfly, httpd etc.) will be a plus
  • Exposure to SSL Certificates
  • Should be familiar with debugging of application data issues and server health check/monitoring.
  • Maintain Knowledge base and provide first level resolution.
  • Should be capable to extracting and analysing TOMCAT/JBOSS/JVM logs
  • Should be able to understand, modify and write SQL queries independently to retrieve data from the database as needed.
  • Should be familiar with the scripting knowledge like PowerShell & Python
  • Having basic understanding or awareness of Informatica and SAP modules.
  • Basic understanding of Networks with skills around Telnet, Netstat and DNS and AD fundamental
  • Excellent communication and conversation skills (Verbal and Written)
  • Excellent customer handling skills
  • Good documentation skills
  • Strong analytical skills and problem-solving capabilities

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