Senior Delivery Director

1 tydzień temu

Kraków małopolskie, małopolskie, Polska LHH Recruitment Solutions Pełny etat
Senior Delivery DirectorMiejsce pracy: KrakówRecruitment for

For our client we are looking for Delivery Director.

Your responsibilities
  • Client Engagement: Be the primary contact and ensuring smooth delivery.
  • Team Collaboration: Work seamlessly with offshore and nearshore teams to hit client goals.
  • Delivery Excellence: Manage delivery processes to create a predictable, surprise-free environment.
  • Transformation Leadership: Foster a transformation culture within client organizations.
  • Strategic Vision: Develop and implement a clear transformation plan for each client.
  • Innovation Champion: Stay current with market trends and bring the best technology to the table.
  • Creative Strategist: Think outside the box to chart the future of delivery.
  • Growth Driver: Collaborate with client teams to enhance portfolio growth.
  • Leadership Presence: Exhibit strong leadership in client engagements.
  • Team Development: Nurture leadership talent within the team for sustainable success.
  • Performance Culture: Create a culture that rewards performance and swiftly addresses underperformance.
  • Financial Stewardship: Drive margin improvements with technologies like RPA and machine learning.
  • Client Innovator: Develop leaders who innovate and boost client competitiveness.
  • Satisfaction Framework: Implement a client satisfaction framework to ensure continuous improvement.
  • Renewal Strategist: Develop proactive account renewal strategies with client teams.
  • Contract Management: Manage contracts with a deep understanding of various pricing models and risk elements.
Employer requirements
  • Experience: 14-20 years in BPO/SSC.
  • Leadership: Proven experience in managing large client deliveries or portfolios.
  • Transformation: Led major transformation programs, including technology updates with RPA and machine learning.
  • Global Mindset: Leadership experience in multicultural, global or regional settings.
  • Influence: Ability to influence senior business leaders across different functions.
  • Communication: Strong skills in relationship building, communication, and influencing.
  • Innovation: Ability to tackle challenges creatively and achieve outcomes with limited direction.
  • Commercial Acumen: Strong commercial awareness and project management skills.
  • Change Management: Solid experience in managing change.
  • Expertise in solution design, transition management, and Six Sigma methodologies.
What employer offers
  • Company car or car allowance
  • Yearly bonus
  • Private medical care and life insurance
  • Access to inspiro app with rich audiobooks database
  • 70+ training tracks with certification opportunities
  • Ability to implement world-changing initiatives

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