Senior Salesforce Service Cloud Voice Engineer
5 dni temu
We are seeking an experienced Senior Salesforce Service Cloud Voice Engineer to join our dynamic team.
This role involves managing and implementing Salesforce Service Cloud Voice projects and ensuring seamless integration and functionality with Amazon Connect and other related technologies.
Responsibilities
- Implement and customize Salesforce Clouds with a deep focus on Service Cloud Voice and Amazon Connect
- Design and deploy effective call center solutions incorporating Omni Channel capabilities
- Utilize expertise in Apex, including trigger pattern best practices and APEX design patterns such as Domain, Selector, and Service
- Develop and maintain custom solutions using Lightning Web Components and Omni Studio
- Oversee the configuration of security and data models including Profiles, Permission Sets, OWD, Sharing Rules, relationship types, Custom Metadata Types, and Custom Settings
- Manage the team's engagement with platform authentication and authorization mechanisms, including OAuth, SSO, Connected App, and Auth Provider configurations
- Collaborate with the EPAM integration team, enhancing the use of various platform APIs such as REST, Connect, Platform events, Bulk, and Composite APIs
- Implement and maintain DevOps practices, preferably using Copado, and ensure adherence to governance processes and best practices
- Conduct peer code reviews and promote a culture of excellence within the development team
Requirements
- 3+ years of experience in Salesforce Clouds & Domain, with specific expertise in Service Cloud Voice and Call center implementation
- Proficiency in AWS and Amazon Connect
- Strong skills in Apex and knowledge of APEX design patterns
- Understanding and capability to use Lightning Web Components and Omni Studio
- Familiarity with Security Model and Data Model Concepts
- Qualifications in aspects of platform authentication & authorization
- Competency in Connected App and Auth Provider configuration
- Familiarity with various platform APIs including REST, Connect, Platform events, Bulk, and Composite APIs
- Background in DevOps with experience in tools such as Copado
- Strong communication skills and flexibility to adapt to changing project needs
Nice to have
- Background in Salesforce Einstein GPT and Salesforce Einstein Predictions
We offer
- We gather like-minded people:
- Engineering community of industry professionals
- Friendly team and enjoyable working environment
- Flexible schedule and opportunity to work remotely within Poland
- Chance to work abroad for up to 60 days annually
- Relocation within our 50+ offices
- We provide growth opportunities:
- Outstanding career roadmap
- Leadership development, career advising, soft skills, and well-being programs
- Certification (GCP, Azure, AWS)
- Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
- Language classes in English and Polish for foreigners
- We cover it all:
- Stable income (Employment Contract or B2B)
- Participation in the Employee Stock Purchase Plan
- Benefits package (health insurance, multisport, shopping vouchers)
- Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
- Referral bonuses
- Corporate, social and well-being events
- Please, note:
- The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
- We will reach out to selected candidates exclusively
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
-
Senior Salesforce DevOps Engineer
5 dni temu
Katowice, śląskie, Polska EPAM Systems Pełny etatWe are currently searching for an experienced Senior Salesforce DevOps Engineer to join our team and work on an international project with EPAM, focusing on Salesforce support, remediation, and business enablement.ResponsibilitiesSet up the Salesforce Center of Excellence for the clientManage the CI/CD pipelineDevelop the Salesforce CoE Operating Model...
-
Senior Data Engineer
1 miesiąc temu
Katowice, śląskie, Polska ING Hubs Poland Pełny etatWe are looking for you, if you:have hands-on experience building complex data pipelines,have experience with Apache Airflow, Spark, Python,have experience in setting up and optimizing both SQL and noSQL data stores (MS-SQL, Hive), as well as familiarity with object storage services (e.g., S3),have experience with deployment and provisioning automation tools...
-
Experienced IT Operations Administrator Cloud on Premise
2 miesięcy temu
Katowice, śląskie, Polska DHC Business Solutions Pełny etatJoin Our Team!Are you looking for an exciting opportunity to contribute to cloud operations, installation engineering, and technical support? We are seeking a dedicated IT / Azure Cloud Operations Administrator to help manage and optimize our Azure infrastructure. This role focuses on the deployment, maintenance, monitoring, and issue resolution of our Azure...
-
Platform Engineer
1 miesiąc temu
Katowice, śląskie, Polska ING Hubs Poland Pełny etatWe are looking for you, if you:have hands-on experience in delivering highly distributed, large scale (data) platforms preferably using open-source technologies,are programming in scripting languages, e.g. Python,are programming in a statically typed language, e.g. JVM (Java/Scala), Golang,have strong experience with SQL/NoSQL datastores (Hive), and other...
-
Senior DevOps Engineer – Investing
2 miesięcy temu
Katowice, śląskie, Polska ING Hubs Poland Pełny etatWe are looking for you, if you have:3 to 5 years of software support experience, preferably in supporting highly scalable, secure and high-performance applications,good knowledge and understanding of MS Windows and RHEL,experience in at least one programming language like Python, C# or Java,experience operating, monitoring and supporting applications,a good...
-
System Engineer
2 tygodni temu
Katowice, śląskie, Polska GMS Pełny etatWe are seeking an experienced System Engineer to design, deploy, and manage our corporate server infrastructure. This role involves ensuring high availability, security, and optimal performance of our systems, as well as integrating cloud services to enhance operational efficiency.Who we are: GMS is the AI-driven communications solutions partner for Mobile...
-
Senior Embedded Software Engineer
2 miesięcy temu
Katowice, śląskie, Polska Antal Sp. z o.o. Pełny etatAs a Senior Embedded Software Engineer you will join a team that is responsible for new feature development for converters, inverters and independent cart systems. You will take part in design, implementation, and qualification processes of new products, and in feature integration for existing ones. You will also have an opportunity to grow your competencies...
-
Secure Development Engineer
4 miesięcy temu
Katowice, śląskie, Polska ING Hubs Poland Pełny etatWe are looking for you, if you:Are passionate about the field of Cybercrime resilience, secure coding practices, secure design and advanced security testing techniques,Have the hands on experience with testing devices, infrastructure or cloud, networks and applications (including testing web applications and APIs, mobile applications is a plus) and/or...
-
Site Reliability Engineer
1 tydzień temu
Katowice, śląskie, Polska InPost Pełny etatInPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about...
-
Data Infrastructure Engineer SRE
1 miesiąc temu
Katowice, śląskie, Polska ING Hubs Poland Pełny etatWe are looking for you, if you:are familiar with SRE concepts and System and application monitoring,have knowledge of infrastructure architecture and practices , have good understanding of databases including RDBMS, non-SQL,are experienced with monitoring and observability (ELK stack) ,deployment and provisioning automation tools e.g. Docker, Kubernetes,...
-
Senior Data Engineer Python Databricks
2 tygodni temu
Katowice, śląskie, Polska Capco Poland Pełny etatCAPCO POLAND *We are looking for Poland based candidate. The job is remote.Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we...
-
Senior Java Developer
2 tygodni temu
Katowice, śląskie, Polska PSI Polska Sp. z o.o. Pełny etatAre you interested in using your experience to deliver high-quality software solutions in our agile development team of three to five people? Are you ready to contribute to the development of our Application Service Platform?Your responsiblities:Developing features and improvementsFixing bugs and applying refactoringsMaintaing and improving our CI/CD...
-
Customer Success Engineer – Insight Hub
2 tygodni temu
Katowice, śląskie, Polska SmartBear Pełny etatAt SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry favorite tools TestComplete, Swagger, ReadyAPI, and Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue,...
-
Python Developer Mid Senior
2 tygodni temu
Katowice, śląskie, Polska Etteplan Pełny etatJesteśmy firmą z fińskimi korzeniami, która swoje pierwsze kroki stawiała w usługach inżynieryjnych. Dziś dostarczamy oprogramowanie, współtworzymy nowoczesne rozwiązania dla systemów wbudowanych oraz dokumentację techniczną dla światowych liderów branży przemysłowej, automotive, medycznej czy telekomunikacyjnej.W ramach naszego polskiego...
-
Mid Senior React Developer
2 tygodni temu
Katowice, śląskie, Polska Capco Poland Pełny etatCAPCO POLAND *We are looking for Poland based candidate. The job is remote but may require some trips to London or Warsaw at the beggining. Warsaw (+nearby) based candidate is preferred.Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality...
-
Senior MDG MDM Consultant
5 dni temu
Katowice, śląskie, Polska EPAM Systems Pełny etatOur global consulting company is on the lookout for a Senior Functional Consultant experienced in Product Master Data Governance (MDG). The selected candidate will engage in remote work, contributing to an ongoing project on behalf of a client within the manufacturing industry. As a Senior Functional Consultant, you'll play a pivotal role in an ongoing...
-
Technical Support with German
2 miesięcy temu
Katowice, śląskie, Polska Antal Sp. z o.o. Pełny etatTechnical Support Engineer with German language skills who will work with customers to resolve their application and product issues, which will allow the customer to maintain or improve their automation system.Main responsibilities:Provide technical support for the products to internal and external customers including end-user Operators, OEMs, Developers,...
-
Senior RoR&React Developer
1 miesiąc temu
Katowice, śląskie, Polska OnTheGoSystems Pełny etatWe are looking for a talented developer to join our team and help shape the future of a cutting-edge localization tool. This position offers a unique opportunity to make a significant impact, drive results, and contribute to a project with huge potential. If you’re a problem-solver who thrives on challenges and is eager to work in a dynamic, growing...
-
Information Security Manager
2 tygodni temu
Katowice, śląskie, Polska Fujitsu Technology Solutions Sp. z o.o. Pełny etatWhy to #ShapeYourWorld with Fujitsu?Want to work with teams who achieve together and with technology that is shaping the way the world learns and lives? Come and #ShapeYourWorld at Fujitsu! We are the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. We use our...
-
Payroll Team Leader
4 dni temu
Katowice, śląskie, Polska TMF Group Pełny etatAbout TMF GroupTMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer...