IT Product Manager

IT Product Manager (SAP Success Factors Learning Management) (K/M)Miejsce pracy: KrakówTechnologies we useExpectedSAP SuccessFactorsLMSSAPOperating systemWindowsAbout the projectAs an IT Product Manager in HR IT, you will take ownership of HR IT applications within our WebSolutions team, ensuring their stability, performance, and continuous improvement. You will act as a key interface between business, IT teams in Germany, and external service providers, combining functional HR knowledge with strong technical expertise.Your role will be critical to ensuring smooth daily operations of HR systems and driving automation, digitization, and high-quality service delivery across the Lufthansa Group.Your responsibilitiesManage HR IT applications within SAP (including SAP SuccessFactors)Ensure stable and reliable operation of HR applications for LGBS and Lufthansa Group worldwideCoordinate smooth releases, updates, upgrades, and testing activitiesCustomize applications according to business and technical requirementsBuild custom and scheduled reports based on business needsHandle permissions and access management for assigned HR applicationsAct as the primary contact for IT-related topics for HR process owners and operationsTake ownership of all issues related to assigned HR applicationsCoordinate Help Desk activities and handle tickets as 3rd level supportMonitor interfaces and automated processes to ensure integrity, performance, and stabilityManage escalations and ensure timely resolution of major incidentsManage external IT service providers and ensure SLA complianceCoordinate internal and external stakeholders across business, IT, and operationsTranslate business requirements into technical solutions together with IT teams and providersDesign and implement new HR IT solutionsDrive automation and digitization of HR processesDerive technical and conceptual improvements based on monitoring and analysisSupport transition from solution design into operational service managementAll other duties assigned or delegated by supervisorsOur requirementsBachelor’s or Master’s degreeMinimum 3 years of experience working with business-critical HR IT systems - SAP Success Factors Learning (LMS - preferred) or a comparable Learning Management SystemAt least 3 years of experience analyzing and translating business or functional requirementsStrong functional and technical understanding of IT systemsExperience in provider and SLA managementPractical knowledge of monitoring interfaces and automated processesSAP technology knowledgeExperience with SAP SuccessFactors SuiteGood understanding of HR processesExperience with service management and change managementExcellent English (spoken and written)German language skills will be an advantageStructured, independent, and detail-oriented working styleStrong analytical and conceptual thinkingExcellent communication skills in an intercultural environmentCustomer-oriented and solution-focused mindsetProactive attitude and continuous improvement mindsetStrong time management and organizational skillsTeam player with flexibility and adaptabilityWillingness to travel occasionallyWhat we offerNew branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)Hybrid working model & task based working systemPossibility to fulfil a dream about far journeys with attractive travel benefitsAccess to LinkedIn Learning online courses, access to online platform with language courses and possibility to take part in trainings prepared by our amazing training teamContinuous improvement environmentSupportive & friendly working atmosphere - we work towards a joint successPackage of benefits like: private medical care, Multisport Card, pre-paid cards and moreEmployee referral program, integration events and charity initiativesBenefitssharing the costs of sports activitiesprivate medical carelife insuranceflexible working timecorporate products and services at discounted pricesintegration eventsno dress codecoffee / teaparking space for employeesleisure zoneextra social benefitspre-paid cardssharing the costs of tickets to the movies, theateremployee referral programcharity initiativesflight privilegesSanta events for childrenrelocation packagefacilities for cyclists (lockers, shower)Recruitment stagesCV analysisPhone screeningInterviewThe salary offer for this position will be presented after the interview stage, at the time of extending an employment offer, allowing sufficient time to review and discuss the proposed terms of employment and compensation.Oferta wynagrodzenia na tym stanowisku zostanie przedstawiona po zakończeniu etapu interview, tj. na etapie przedstawienia propozycji zatrudnienia z wyprzedzeniem umożliwiającym przeanalizowanie i omówienie proponowanych warunków zatrudnienia i wynagrodzenia.Lufthansa Group Business Services Sp. z o.o.We support the aviation business. Our teams handle accounting, look after our customers' employees, run procurement processes and take care of IT applications. Everything contributes to a great travel experience for Lufthansa Group customers.Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".