Technical Support and Operations Specialist

Technical Support and Operations SpecialistMiejsce pracy: GdańskYour responsibilitiesSupervision and management of global 24/7 Lido Flight 4D operations,.Incident handling: acceptance, analysis, documentation, resolution, and tracking.Executing escalation procedures during high-severity (Severity 1) incidents.Continuous monitoring of system components and processes for early issue detection.Performance monitoring of systems and databases.Handling of customer requests and support tickets.Software installations in customer environments.Supporting training, consulting, and sales activities.Contribution to the further development of the Lido Flight 4D product.Participation in special projects and tasks.Our requirementsDegree in Business Informatics /Computer Science, or equivalent experience.Strong practical experience with Linux operating systems and container systems (Docker,Kubernetes).Knowledge and experience of configuration and orchestration tools: Ansible,Experienceof monitoring and logging: Alerta, Prometheus, Graylog.Knowledge of databases: MongoDB, PostgreSQL, Ingres.Strong communication and teamwork skills.Analytical mindset with high attention to quality.Flexibility, resilience, and readiness to take responsibility.Fluency in English (spoken and written).Willingness to work in shifts (24/7 operations).Availability for business travel (mainly during onboarding & training).Readiness to work in a hybrid model-2 days in the office in Gdańsk.OptionalUnderstanding of DevOps & Continuous Delivery concepts.Knowledge of Lido Flight system architecture.Basic programming skills (Python),Experience in customer-oriented environments.Aviation industry knowledge.What we offerAn international working environment, atmosphere that stimulates development.Individual career path.Employment contract.Lufthansa Group membership benefits.Support for your passion for sports within the local activity group and co-financing Multisport cards.Private medical care for employees and their family members.Life insurance.Stable employment under an employment contract.Training opportunities and real growth paths.Modern office in Oliwa – great location and comfortable workspace.Atmosphere – small teams, high independence, real impact on the project.Benefitsprivate medical carelife insurancefruitscorporate products and services at discounted pricesintegration eventsno dress codecoffee / teadrinksparking space for employeesleisure zoneextra social benefitsholiday fundssharing the costs of holidays for kidssharing the commuting costsProject description Be the first to shape the future Join us in building the very first Technical Help Desk service unit in Lufthansa Systems Poland. Technical Help Desk provides independent, professional, and competent 24/7 service support for all LIDO 4D customers and users regarding current issues related to products and services, with a particular focus on operational areas. As a service unit, THD is responsible for promptly responding to inquiries, analyzing technical problems, offering guidance on system usage, coordinating and solving troubleshooting and updates to ensure operational continuity and high-quality customer support.Lufthansa SystemsLufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".